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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-06-2017 08:54 AM

HP Recommended

Hi All

 

This is my first post, so please bear with me.

 

We have an Asterisk PBX that is running various models of Polycom phones and they have no issues.

 

We have just connected up a new VVX 400 phone and have encountered something strange.

 

I place a call and it goes through fine, but if I hang up and dial again I get dead air. Only after about a minute can I place another call.

 

I have Googled this to death, but no luck.

 

Does anyone one have any suggestions?

 

Thanks

 

Mal

 

1 REPLY 1

‎09-06-2017 09:05 AM

HP Recommended

Hello Mal,

welcome to the Polycom Community.

We have a sticky post for this:

 

[Engineering Advisory] Calls from a Polycom® SoundStation IP 6000 with a 64:16 MAC Address Prefix

 

http://community.polycom.com/t5/VoIP/Engineering-Advisory-Calls-from-a-Polycom-SoundStation-IP-6000/...

 

Please upgrade to a currently supported version and it will be fixed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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