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Occasional Contributor
Posts: 3
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Accepted Solution

Changing caller info

[ Edited ]

Hi, 

 

After upgrading some Polycom Soundoint 650 to 4.1.1.0731 version we have realized that when an incoming call reaches the phone, the caller number that appears in the display is the "from" field of the INVITE SIP message. 

 

For example: 

 

If +34-681213895 calls the Polycom, it appears like sip:681213895@192.168.121.1.

 

The INVITE is:

 

 
INVITE sip:917831008@10.7.44.66 SIP/2.0
Via: SIP/2.0/UDP 10.238.248.113:5060;branch=z9hG4bKgnpq96109ojt3vhuf0s0.1
From: <sip:681213895@192.168.121.1;user=phone>;tag=762724236-1504682592624-
To: "Nieto Francisco Javier"<sip:917831008@iecinet.es>

 

 

So, how to change the caller info from

 

sip:XXXXXXXXX@A.B.C.D to just XXXXXXXXX  ??

 

 

Thanks in advance for your help.

Regards.

 

 

Highlighted
Polycom Employee & Community Manager
Posts: 14,030
0

Re: Changing caller info

Hello CST_SOPORTE,

welcome back to the Polycom Community.

 

In your post => here <= I advised you to upgrade to 4.0.11. You decided to use 4.1.1 instead.

The community's VoIP FAQ contains this post here:

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only



Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Occasional Contributor
Posts: 3
0

Re: Changing caller info

[ Edited ]

Thanks a lot for your help!

 

We are now trying it in 4.0.12, and the problem seems to be resolved...

 

Thanks again.

Regards.