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Occasional Advisor
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Configuring A Multi-Line Receptionist Phone with Sidebox

I posted this on the Asterisk forums as well.  The first time I posted it I received no replies.  Perhaps it is just not doable.

 

"Can someone direct me to documentation that might give me a better understanding of configuring a Polycom IP 650 with a Polycom IP BEM add on module as a receptionist phone. In their current scenario with the Toshiba system, the receptionist uses the reception phone and sidebox to determine if a particular extension is busy and to do one button transfers to an extension if it's not busy. Don't know if that's possible with an Asterisk system. Thanks in advance for your replies and assistance."

I received no replies.  Should I interpret that as indicating that this simply can't be done within Asterisk?  I will post this on the Polycom forums as well but am wondering -- again -- if this is simply something that can't be done with Asterisk.  Or if there is someone who has done this or something similar, we are more than willing to pay for educating us on how to do it.

If it can't be done, it would seem a serious limitation.

Or, are there better solutions already out there such as a software driven attendant console similar to what is available for Cisco VoIP?  If so, we would certainly entertain looking at something of that nature.

Thank You...

Polycom Employee & Community Manager
Posts: 13,511

Re: Configuring A Multi-Line Receptionist Phone with Sidebox

[ Edited ]

Hello jreed1949,

 

I have created a FAQ entry => here <= covering the Busy Lamp Field / BLF functionality requested in this topic.

 

This is actually covered in multiple topics all over the Internet as well but I added this to the FAQ and created a KNOVA Knowledge Base entry so other users can find it when using the correct wording.

 

Please let me know if this answers your query and works for you.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 9
0

Re: Configuring A Multi-Line Receptionist Phone with Sidebox

A hearty Thank You for the reply.  While I've not yet had a chance to get everything configured and tested, reading through the documents certainly looks like it's exactly what we were looking for.  My apologies for not finding it on previous posts but didn't really know what to search for.  Did a few rudimentary searches on attendant console and a couple of others but did not come across any posts as detailed as yours.  Again, Thank You for your more than able assistance.

Occasional Advisor
Posts: 9
0

Re: Configuring A Multi-Line Receptionist Phone with Sidebox

Hate to be a bother on this but we have been sitting here for several hours trying to configure this and have followed this example to the letter.  Our assumption is that there are some implied things that we're not seeing -- i.e. there are other files that need to load and/or other configurations in Asterisk that must be present.  Is there any insight that someone can give us that might lead us down the right path as far as the rest of the configuration.  ANY thoughts would be greatly appreciated.  Thank You.

Polycom Employee & Community Manager
Posts: 13,511
0

Re: Configuring A Multi-Line Receptionist Phone with Sidebox

Well,

 

it would help if you explain what is not working.

 

The Polycom configuration Part or the Asterisk Part.

 

Also, did you make any changes to Asterisk and then reload ?

 

What is the output of the commands that are mentioned?

 

Remember this is a Polycom Forum and you may have to ask in the Asterisk Digium Forum and maybe want to link to your post there so if other users struggle they can follow up.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.