Could Not Contact Boot Server - Soundpoint 321

[gnxrob]

Before I get flamed, I have read all there is on this subject, so this is just reaching out to see if anyone has experienced anything similar.

I have a Soundpoint 321 phone running 3.1.6.  It simply will not contact the boot server.  I've done wireshark traces, you name it.  I have tried FTP/TFTP/HTTP.  I have no firewall on the server, and several phones provision themselves daily.

This phone has a static IP.  It can be pinged.  The web interface responds.  I've tried to set up 2 different hosts to get this phone provisioned, and it will not contact any of them, regardless of method.

The servers have static IPs.  There is no DHCP on the network.  There are no firewalls on the network.  The phone is plugged into the same switch as the boot server.  There is no piece of hardware or software between the phone and the boot server.

If there was a way to get the logs off of the phone without having to have it communicate, I would.

The only thing that strikes me is that 3.1.6 is not listed as being compatible with this model on the product matrix, but this is how we received it from the reseller.  On top of that, I have no way to flash the firmware if it can't find the boot server.  I'm at a huge loss here to understand why this little phone just refuses to go.

[SteffenBaierUK]

Hello gnxrob,

welcome to the Polycom community.

Thanks for following up the FAQ and other post's first before posting.

Looking for example at the SIP 3.2.0 Release notes :

2.2 Version 3.1.3 C
2.2.1 Added or Changed Features
• Add Support for the SoundPoint IP 321 and 331 products.

Above just confirms that you can run Software as old as SIP 3.1.3C on your SPIP 321 as this was when the new models where added.

You need at least BootROM version 4.1.3 or newer on the Phone.

I could only advise to utilize the multiple Key Combination on the 10 second countdown when powering up the unit:

You can use a multiple key combination to reset your phone to the factory defaults. Depending on your phone model, press and hold the following keys simultaneously during the Updater/BootROM countdown process until the password prompt displays:
• SoundPoint IP 5550, 560, 650, and 670, and VVX 1500: 4, 6, 8, and * dial pad keys
• SoundPoint IP 321/331/335, 450, SoundStation 5000, 7000, and Duo: 1, 3, 5, and 7 dial pad keys
• SoundStation IP 6000: 6, 8, and * dial pad keys
• SpectraLink 8400 Series: 1, 3, and 5 dial pad keys

Above will reset all your Network Settings and you can then start from scratch. 

As you have already checked via Wireshark that there was no activity before please ensure so again and maybe enable syslog as this could provide an insight if there is anything you are missing.

If all above fails contact your Polycom Reseller as the unit may be defective.

Best Regards

Steffen Baier

Polycom Global Services

[gnxrob]

Thanks for your suggestions.

I was doing the install remotely, and as it turned out, the guy was not inputting the ip of the provisioning server as I read it to him, but was adding zeroes, because that's the way it displays on the earlier menu.

So, once we got the zeroes removed, it fired right up and on its way.

3 days for zeroes. Sheesh.