Occasional Visitor
Posts: 1

Could not contact boot server

I have a set of Soundpoint 450 , one of them keep saying this messages "Could not contact boot server using existing application" . All have the same config so it is related to hardware?

anyway to solve it, i had reset de flash, format file system and install the bootROM again, and it keep displaying the same message and rebooting.

Polycom Employee & Moderator
Posts: 11,905

Re: Could not contact boot server

Hello Ibertel,


welcome to the Polycom Community.


Please check the newly created FAQ => here <= and especially this post => here <=


Best Regards


Steffen Baier


Polycom Global Services

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Questions posted here do not follow Polycom’s SLA guidelines.
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Above is necessary in order to track issue internally within Polycom.

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Frequent Advisor
Posts: 51

Re: Could not contact boot server

Check your DHCP Server option. If it Custom+Option66, enable DHCP Option66 on your DHCP server, or change to Static.

Occasional Visitor
Posts: 1

Re: Could not contact boot server

Also - don't forget to check your VLAN ID. If your phone is unable to conact the server, it could be having a hard time communicating its presence to the network properly. Once I changed this (default was blank on a brand new phone out of the box) to my server's VLAN ID, it started downloading a new bootROM, application, etc. like normal.