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Occasional Visitor
Posts: 1
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Could not contact boot server

I have a set of Soundpoint 450 , one of them keep saying this messages "Could not contact boot server using existing application" . All have the same config so it is related to hardware?

anyway to solve it, i had reset de flash, format file system and install the bootROM again, and it keep displaying the same message and rebooting.

Polycom Employee & Community Manager
Posts: 13,091
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Re: Could not contact boot server

Hello Ibertel,

 

welcome to the Polycom Community.

 

Please check the newly created FAQ => here <= and especially this post => here <=

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The purpose of these forums is to allow community members collaborate and help each other.
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Frequent Advisor
Posts: 51

Re: Could not contact boot server

Check your DHCP Server option. If it Custom+Option66, enable DHCP Option66 on your DHCP server, or change to Static.

Occasional Visitor
Posts: 1
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Re: Could not contact boot server

Also - don't forget to check your VLAN ID. If your phone is unable to conact the server, it could be having a hard time communicating its presence to the network properly. Once I changed this (default was blank on a brand new phone out of the box) to my server's VLAN ID, it started downloading a new bootROM, application, etc. like normal.