06-21-2012 06:14 AM
I have an issue. When dialing normally, digitmap is working correctly.
When doing a call transfer, the digitmap configured does not work. I have the same problem when conferencing.
Is there a settings to configure for digitmap to work?
Please help, it is urgent
Solved! Go to Solution.
06-21-2012 06:17 AM
We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.
Did you check => here <= as this explains in detail how the Digitmap works.
Do you usually dial on hook (without hearing the dial tone first) ?
What you describe is sounding like your Digitmap is not setup correctly as it is only applied when making a call off hook, or a 2nd call like adding someone into a conference.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .
Above is necessary in order to track issue internally within Polycom.
Please ensure to always check the VoIP FAQ , PSTN FAQ or RPM FAQ
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.
06-21-2012 07:05 AM
I think it is the other way.
When I dial on hook, the dialplan is applied. (No issues there)
When I transfer a current call to another person, the dialplan does not work.