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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-24-2015 11:35 AM

HP Recommended

Hello,

 

We currently have a Polycom IP 7000 with 4.x.x software on it. We need to downgrade it to 3.3.x but are having some trouble figuring out how to do so.

 

Any help would be greatly appreciated.

 

Thanks,

 

Thomas

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-24-2015 12:37 PM

HP Recommended

Hello Thomas,

welcome to the Polycom Community.

Please have a look at the  Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎06-24-2015 12:37 PM

HP Recommended

Hello Thomas,

welcome to the Polycom Community.

Please have a look at the  Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-14-2016 10:52 AM

HP Recommended

Hello,

 

I have read the instruction and am trying to understand this downgrade procedure.

 

We have a provisioning server that has thousands of configuration files for thousands of phones in there, including the ip7000 phones.  Is the document that was referenced above stating that regardless of all of the indvidual config files, the ip 7000 that are all on UC 4.0 and greater will firstly look for the 3111-40000-001.sip.ld and 3111-40000-001.updater.ld   file, and once seeing this generic file  in the directory will proceed to downgrade the phone to 3.3?  

 

 

 

Thank you in advance,

Fas

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