EFK on IP 550 with asterisk

[eyexer0]

Hello,

I have search the internet for weeks trying to get soft buttons set up on my phones but I have not had much luck I was hoping that you guys can help.

I have used this code as an example just to try and get a result.

Any help would be appreciated.

http://community.polycom.com/t5/VoIP/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-change-softkey/td...

I placed this code in /tftpboot/sip.cfg

<feature>
    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>
  </feature>
  <softkeyoff>
  <softkey softkey.feature.newcall="0" softkey.feature.forward="0"/>
  </softkeyoff>
  <softkey2>
  <softkey softkey.1.action="$FDivert$$FSelect$$FSoftKey2$" softkey.1.enable="1" softkey.1.label="Forward" softkey.1.use.idle="1" />
  </softkey2>
  <softkey3>
  <softkey softkey.2.action="8500$Tinvite$$Cwaitconnect$$Cpause4$3001$Tdtmf$$Cpause4$0000$Tdtmf$" softkey.2.enable="1" softkey.2.label="VM" softkey.2.use.id$
  </softkey3>
  <divertcontact>
  <divert divert.1.contact="8500"/>
  </divertcontact>

[SteffenBaierUK]

Hello eyexer0,

welcome to the Polycom Community.

We usually request all users to provides us with the Software Version that is currently running.

Above FAQ Post clearly states:

Please be aware that limited functionality on certain Platforms may occur if an older Version like SIP 3.2.x or older is used.

and

NOTE: Below has been tested against UCS 3.3.3!

Assuming by the fact that you are still using a sip.cfg I can only advise to check your Admin Guide for:

<feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1"/>

It may be slightely different depending on your SIP Version.

Best Regards

Steffen Baier

Polycom Global Services

[eyexer0]

Hello Steffen,

I apologize for the lack of information.

I am running the following:

Server: Asterisk 1.8.11.0

Phone: IP 550

Firmware: 3.3.33

So I should add the following line that you provided to my sip.cfg:

<feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1"/>


and then create a file called softkeys.cfg and add the following to it:

<feature>
    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>
  </feature>
  <softkeyoff>
  <softkey softkey.feature.newcall="0" softkey.feature.forward="0"/>
  </softkeyoff>
  <softkey2>
  <softkey softkey.1.action="$FDivert$$FSelect$$FSoftKey2$" softkey.1.enable="1" softkey.1.label="Forward" softkey.1.use.idle="1" />
  </softkey2>
  <softkey3>
  <softkey softkey.2.action="8500$Tinvite$$Cwaitconnect$$Cpause4$3001$Tdtmf$$Cpause4$0000$Tdtmf$" softkey.2.enable="1" softkey.2.label="VM" softkey.2.use.id$
  </softkey3>
  <divertcontact>
  <divert divert.1.contact="8500"/>
  </divertcontact>

Once I have created that I should then edit my (mac).cfg

and set my CONFIG_FILES line to look like this:

CONFIG_FILES="0004f23b631a_reg.cfg, sip.cfg, softkeys.cfg"

Am I headed in the right direciton?

[SteffenBaierUK]

Hello,

UCS 3.3.x / UCS 4.x.x will utilize the feature.enhancedFeatureKeys.enabled="1"

SIP 3.2.x or older will utilize something like feature.18.name="enhanced-feature-keys" feature.18.enabled="1"

(depending on the SIP Version -> Check the Admin guide)

I can only suggest to check the Log File on the Provisioning Server if there are any errors.

UCS 4.0.2 Rev B will have enhanced troubleshooting possibilitys.

Best Regards

Steffen Baier

Polycom Global Services