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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-10-2012 02:07 AM

HP Recommended

Hi would anyone know what the message config file error 0x4020 is?

 

 

Cheers

 

 

1 REPLY 1

‎12-11-2012 10:05 AM

HP Recommended

Hello plumplemming,

welcome to the Polycom Community.

This message points to a SIP 3.2.x release or older but I am unable to fully confirm your version or your type of Polycom phone as you did not post this information.

 

From the SIP 3.2. Admin guide that can be found => here <= Page 5 - 3

 

"

SIP Application Error Messages


Config file error. Error is <Hex #>


If there is an error in the configuration file, you will not be able to reboot the phones.

You must review the provisioning server configuration, make the correction, and reapply the configuration file by restarting the phones.

This error also happens when phone does a restart (not a reboot) and finds a newer version of BootROM or application; this triggers a reboot. Usually this error is self-recoverable."

 

Above points to an issue where your phone is unable to load its configuration properly.

 

I suggest you check the VoIP FAQ and start with this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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