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Polycom Employee & Community Manager
Posts: 14,015

[FAQ] Can I register my Polycom Phone with a “XYZ” SIP Server?

[ Edited ]

 

Polycom SoundStation IP Platform Compatibility:

 

In general Polycom IP Phones have been interoperability tested with several of our Partners => here <=

 

Polycom cannot provide support for any Platforms that have not been tested but this does not exclude basic call features.

 

Simple SIP Setup Example:

 

A simple SIP registration only needs the following settings:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 4.0.0.26884 09-Sep-11 12:32 -->
<!-- Created 19-09-2011 10:50 -->
<CONFIG>
	<OVERRIDES
		reg.1.address="3011"
		reg.1.auth.password="3011"
		reg.1.auth.userId="3011"
		reg.1.label="3011"
		reg.1.server.1.address="asterisk16.t2voice.tech-support.lab"
		/>
</CONFIG>

 

These are on a per Phone basis and each registration / phone would need an individual file and could be loaded within the 00000000000.cfg via the substitution method.

 

A simple script for mass deploying Polycom phones can be found => here <= 

 

These settings can also be made via the Web Interface or the Phones GUI.

 

  • Address = the Extension/DDI/Username assigned to the Phone’s Account on the SIP Switch
  • Auth User ID = the Extension/DDI/Username assigned to the Phone’s Account on the SIP Switch
  • Auth Password = the Password assigned to the Phone’s Account on the SIP Switch
  • Label = can be used to show the Phones DDI or Name when idle

 

Within the Server Settings  Line menu add the IP address of the SIP Switch in the Address Field

 

Example pre UCS 4.0.0 (UCS 3.3.x or SIP 3.2.x or earlier)

 

BasicRegistration_pre UCS4.png

 

Example UCS 4.0.x

 

BasicRegistration_UCS4.png

 

Example UCS 4.1.x or later

 

UCS41x_LineRegistering.PNG

 

Example via the Phone GUI

 

 

Menu Key => Settings => Advanced => Password 456 => Admin Settings => Line Configuration


Server_00.png Server_01.png

 

Server_02.png Server_03.png

 

Server_04.png Server_05.png

 

Server_06.png

 

Menu Key => Settings => Advanced => Password 456 => Admin Settings => Line Configuration => Server 1

 

 Server_07.png Server_08.png

 

Menu Key => Settings => Advanced => Password 456 => Admin Settings => Line Configuration => Authentication

 

Server_09.png Server_10.png

 

Additional Lines:

 

The same way the Line 1 was added additional Lines or SIP providers with their Individual lines can be added:

 

SIP_AdditionalLines.png

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<CONFIG>
	<OVERRIDES
		reg.1.address="3011"
		reg.1.auth.password="3011"
		reg.1.auth.userId="3011"
		reg.1.label="3011"
		reg.1.server.1.address="asterisk16.t2voice.tech-support.lab"
		reg.2.address="3030"
		reg.2.auth.password="3030"
		reg.2.auth.userId="3030"
		reg.2.label="3030"
		reg.2.server.1.address="server.sbaierhome.lab"
		/>
</CONFIG>

 

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.