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Polycom Employee & Community Manager
Posts: 14,015
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[FAQ] How can I change / define the number my phone calls to retrieve a voice mail message?

[ Edited ]

The Admin Guide defines the following Parameters:

 

  • msg.mwi.x.callBackMode

Possible selections are contact, registration or disabled and the default setting is registration.

 

Explanation:

 

  • The message retrieval mode and notification for registration x. contact – a call is placed to the contact specified by msg.mwi.x.callback. registration – the registration places a call to itself (the phone calls itself). disabled – message retrieval and message notification are disabled.

The follow up parameter to above is:

 

  • msg.mwi.x.callBack

Explanation:

 

  • ASCII encoded string containing digits (the user part of a SIP URL) or a string that constitutes a valid SIP URL (6416 or 6416@polycom.com)
    The contact to call when retrieving messages for this registration if msg.mwi.x.callBackMode is set to contact.

In order to define a specific number to be dialed in order to retrieve a voice mail message the below configuration can be used.

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Polycom Community Message Center Contact example file Fri Dec 13 09:54:00 2013 -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
  <msg>
    <msg.mwi>
      <msg.mwi.1.callBackMode msg.mwi.1.callBackMode="contact" msg.mwi.1.callBack="5555"/>
    </msg.mwi>
  </msg>
</polycomConfig>

 Above example set's the voice mail message center call back mode to a contact and defines the number to call as 5555. Only the first registration / line ( 1 ) of the phone is defined to do so.

 

The attached file can either be imported via the => Web Interface <= or loaded via a => provisioning server <=.

 

The above can also be changed via the Web Interface:

 

MessageCentre.PNG

Please be aware:

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Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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