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Polycom Employee & Community Manager
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[FAQ] How can I check the SIP and UCS / UC Software and BootROM / Updater Version?

[ Edited ]

Since UCS 3.3.0 or later the UC Software and BootROM / Updater Version is shown on the Web Interface:

 

WebInterfaceSoftwareVersion.PNG


Pre UCS 3.3 0 (can be used in UCS 3.3.0 and newer as well):

 

Software Version


Press Menu Key => select Status => select Platform => select Application => select Main (shows SIP/UCS Version)

 

SIP_UCS_Version.png

 

Press Menu Key => select Status => select Platform => select Phone (shows Part Number Version)

 

Partnumber.PNG

 

Above example would be a SPIP650

 

BootROM or Updater

 

Press Menu Key => select Status => select Platform => select Phone (shows BootROM / Updater Version)  

 

BootRom_Upgrader_Version_02.png or Updater_01.png

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Polycom Employee & Community Manager
Posts: 12,843
0

Re: [FAQ] How can I check the SIP and UCS / UC Software and BootROM / Updater Version?

Since UC Software 5.4.0 we also support a multiple key combination to have easier access to such information.

 

Pressing on a VVX Phone the keys 1, 4 and 7 will display:

 

MKC_Software.PNG

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.