A phone usually receives its => Provisioning Server <= IP address or host name via a DHCP Server in a private network.
NOTE: Polycom changes the Factory Settings and notifies customers of these within the Notice of Product Shipping Configuration Change that can be found => here <=
A DHCP request would query DHCP Option 160 (Customer) and also Option 66
If no such DHCP Option exists or a public network is used the setting must be changed to static in order to manually identify the location of an => Provisioning Server <=
Please ensure on Boot Up to press the Setup Soft Button and then add the Standard Polycom Password of 456.
You can check the DHCP Menu to verify if Custom+Opt.66, Option 66, Custom or Static is set as the Boot Server Address.
If set to Static the next step is to leave this menu and check the Server Menu for the IP Address/Hostname of a HTTP(S), FTP(S) or TFTP Server in order to identify the location of an => Provisioning Server <=
NOTE: Depending on the Software Version on your Phone the menu layout may be different!
You may need to liaise with your Network Administrator to confirm the DHCP Options or if the Phone can reach the Provisioning Servers IP Address/Hostname.
If the Phone is unable to reach this Server it will keep rebooting until it is able to do so.
Please be aware:
The purpose of these forums is to allow community members collaborate and help each other. Questions posted here do not follow Polycom’s SLA guidelines. If you require assistance from Polycom technical support, please open a web service request or call us .
Above is necessary in order to track issue internally within Polycom.