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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
The phone may display "Internal Server Error. Please try again" Error message when importing a configuration file via the Web Interface.
 
image
 
Or "Phone rejected the configuration. Some of the configurations have scripting elements." Error message:
 
image

 

Verify the XML content of the imported file via a tool like XML Notepad or similar
 
A incorrectly formatted XML file was attempted to be loaded
 
Example:

 

.test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />

 

The above example has not a starting " " chevron and uses a " " dot instead
 
A working example should look like this:
 
<test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />
 

Ensure the right  quotes are being used aka:

is not UTF-8

 

This is:

image

 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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