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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Polycom's official  Engineering Advisory 62475 Using Statically Configured Busy Lamp Field with Polycom(r) SoundPoint(r) IP and VVX(r) Phones => here <= describes how to utilize a Call Park setup with an Digium Asterisk server.

 

Configuration on the Polycom phone end (example with 3 Park postitions)

 

<web attendant.resourceList.1.address="700"
    attendant.resourceList.2.address="701"
    attendant.resourceList.1.label="PARK"
    attendant.resourceList.2.label="Park701"
    attendant.resourceList.1.type="automata"
    attendant.resourceList.2.type="normal" 
	attendant.resourceList.3.address="702"
	attendant.resourceList.3.label="Park702"
	attendant.resourceList.3.type="normal"
	attendant.resourceList.4.address="703"
	attendant.resourceList.4.label="Park703"
	attendant.resourceList.4.type="normal"
/>

 

Configuration on the Asterisk SIP Server end (features.conf😞

 

parkext => 700
parkpos => 701-720
context => parkedcalls
parkinghints => yes

 

Configuration on the Asterisk SIP Server end (extensions.conf😞

 

NOTE: Please include the parkedcalls context !

 

[parkedcalls]
exten => 701,hint,park:701@parkedcalls
exten => 702,hint,park:702@parkedcalls
exten => 703,hint,park:703@parkedcalls
exten => 704,hint,park:703@parkedcalls

 

NOTE: Any Asterisk related questions need to be discussed in the Digium community!

 

After booting up the Phone will display the functionality like this:

 

image  image

 

An incoming or Outgoing call will be parked by pressing the PARK Line Key.

 

imageimage

 

  • The first free Park position is being used.

  • The parked call will come back to the phone once the parkingtime => within the features.conf on the Asterisk end has expired.

Returning to the BLF Line View

 

VVX500 / VVX600

 

image

 

Swipe to left during active call

 

VVX300 / VVX310 / VVX400 / VVX410

 

image image

 

Select More and then select Lines

 

 

Troubleshooting:

 

Phone Booting up

 

image

 

Parking the call

 

image

 

Retrieving the call

 

image

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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