[FAQ] VoIP frequently asked questions [ Edited ]

[SteffenBaierUK]

• This is a quick overview of the most common asked questions.
• This Section will be updated from time to time.
• The Polycom Community is not a replacement for Polycom Global Services Support and you may be asked to contact your Reseller or if outside warranty to work with Polycom Support via PPI (Pay Per Incident)

NOTE:

Please ensure before posting any new Question in the Community that you:

• Use the Polycom Community Search Functionality
• Use the Polycom Knowledge Base Search Functionality => here <=
• Use the Admin Guide matching your current Software Version 
• Use the Feature Descriptions & Technical Notifications Section on the Polycom Web Site.
• Provide the Software Version of your Phone
• Provide the Phone Model
• Provide the SIP Platform

NOTE: Please ensure to consult the Admin Guide as commands provided may very depending on the SIP / UC Software Version

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

Oct 7, 2011 Question: How can I find out the IP Address of my Phone?
Resolution: Please check => here <=

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=

Oct 7, 2011 Question: Issues with the Polycom Phone since Upgrading to UC Software 3.3.0 or later

Resolution: Please check => here <=

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

Oct 7, 2011 Question: How can I change the Menu Language of my Phone?
Resolution: Please check => here <=

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Oct 7, 2011 Question: What is the difference between SIP and UCS / UC Software?

Resolution: Please check => here <=

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

Oct 7, 2011 Question: What is the relevance of the sip.cfg and phone1.cfg files?

Resolution: Please check => here <=

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system

Resolution: Please check => here <=

Oct 7, 2011 Question: Reboot the Phone remotely or via the Web Interface

Resolution: Please check => here <=

Oct 7, 2011 Question: Unable to use Productivity Suite Feature like Call Recording,H323 or LDAP / Corporate Directory

Resolution: Please check => here <=

Oct 7, 2011 Question: What is the relevance of the SIP / UC Software Admin Guide or Release Notes reference?

Resolution: Please check => here <=

Oct 7, 2011 Question: Can I use substitutions when I provisioning my Phones?

Resolution: Please check => here <=

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

Oct 17, 2011 Question: How can change Logging Levels or use Syslog?

Resolution: Please check => here <=

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=

Oct 20, 2011 Question: How can I use the User Login Feature introduced in UC Software 4.0.0?

Resolution: Please check => here <=

Oct 25, 2011 Question: What is the maximum amount of participants in a conference call?

Resolution: Please check => here <=

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

Nov 4, 2011 Question: How can I setup a Busy Lamp Field / BLF with an Digium Asterisk SIP Server?

Resolution: Please check => here <=

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

Nov 23, 2011 Question: How can I change my Dial Tone or Call Progress Tones to sound like my local Dial Tone?

Resolution: Please check => here <=

Nov 25, 2011 Question: How can I change the functionality of a softkey button?

Resolution: Please check => here <=

Dec 6, 2011 Question: What Phone Models support the LYNC 2010 or LYNC 2013 Features added in UCS 4.0.1?

Resolution: Please check => here <=

Dec 14, 2011 Question: Where can I find the Software for the Polycom CX Phone range?

Resolution: Please check => here <=

Jan 5, 2012 Question: How can I add capital Letters on a SPIP320,321,330,331 and SPIP335 in the Middle of a Username or Password?

Resolution: Please check => here <=

Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=

Feb 2, 2012 Question: How can I change the factory provide screen background JPG's?

Resolution: Please check => here <=

[SteffenBaierUK]

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

Mar 30, 2012 Question: Can I host my own upgrade Server?
Resolution: Please check => here <=

May 14, 2012 Question: Can I support a mix of legacy SIP and UCS Phones on the same Provisioning Server?
Resolution: Please check => here <=

Jun 07, 2012 Question: How can I add a server based DND / Do not disturb and / or Call Forward?
Resolution: Please check => here <=

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

Jun 25, 2012 Question: How can I add a 802.1x EAP-PEAPv0/MSCHAPv2 Certificate?

Resolution: Please check => here <=

Sep 24, 2012 Question: How can I disable the message waiting tone?

Resolution: Please check => here <=

Sep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

Oct 03, 2012 Question: What is the cfcUtility and where can I get it?

Resolution: Please check => here <=

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Jan 04, 2013 Question: What does the message "Image is not compatible" mean?

Resolution: Please check => here <=

Jan 18, 2013 Question: What does the message "Missing files, config reverted" mean ?

Resolution: Please check => here <=

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

Feb 04, 2013 Question: What is the new Feature SIP Web Content?

Answer: Above allows you to enable to access an URL within a SIP Message and more information can be found => here <=

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=

Feb 26, 2013 Question: What is the meaning of the Error message "pre-3.3.0 params" or similar?

Answer:  Please check => here <=

Mar 07, 2013 Question: What does the message "Config file error. Error is <Hex #>"  / 0x4020 mean?

Resolution: Please check => here <=

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

Apr 17, 2013 Question: How can I setup a TLS connection for SIP signaling and / or troubleshoot this?

Resolution: Please check => here <=

Apr 23, 2013 Question: How can I lock my phone?

Resolution: Please check => here <=

Apr 23, 2013 Question: How can I setup SRTP / Secure RTP?

Resolution: Please check => here <=

Jun12, 2013 Question: How can I limit access to certain menu’s?

Resolution: Please check => here <=