10-07-2011 04:03 AM - edited 01-31-2017 12:18 AM
Password Reset Request:
NOTE: Please be aware that Polycom does not provide public information on how to reset a forgotten changed Local Admin Password.
If the password has been lost Polycom support or the prior owner of the phone needs to be contacted.
We do not disclose, within this official Polycom community, how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services and may have subsidized these phones, so we cannot publicly disclose the procedure to do so.
If your phone is still able to connect to the Provisioning server via a DHCP Option please reset the password via the Device Parameters documented in the Admin Guide or explained below.
An example configuration is attached which can be unzipped
Standard Username and Password:
Username = Polycom (case sensitive)
Admin Password = 456
User Password = 123
You can change the Admin Password via:
Press Menu Key => select Settings => select Advanced => current Password => select Admin Settings => scroll to Change Admin Password
In addition the Provisioning Server can be used to set the Password so a End User cannot make changes to the Phone settings.
Please use the following as a template:
<device device.set="1"> <auth device.auth.localAdminPassword.set="1" device.auth.localAdminPassword=""/>
Change the localAdminPassword="" to the Password of your choice.
> UCS 4.0.0
Since UCS 4.0.0 the Web Interface has now the possibility to login as a User (restricted) or an Admin (unrestricted) with the standard passwords provided as above.
NOTE: Please ensure to consult the Admin Guide as the command may very depending on the SIP / UC Software Version