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Polycom Employee & Community Manager
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[FAQ] What is the Standard Username and Password for a Polycom Phone

[ Edited ]

Password Reset Request:

 

NOTE: Please be aware that Polycom does not provide public information on how to reset a forgotten changed Local Admin Password.
If the password has been lost Polycom support or the prior owner of the phone needs to be contacted.

 

We do not disclose, within this official Polycom community, how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services and may have subsidized these phones, so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server via a DHCP Option please reset the password via the Device Parameters documented in the Admin Guide or explained below.

An example configuration is attached which can be unzipped

 

Standard Username and Password:

 

Username = Polycom (case sensitive)

Admin Password = 456

User Password = 123

 

You can change the Admin Password via:

 

Press Menu Key => select Settings => select Advanced => current Password =>  select Admin Settings => scroll to Change Admin Password

 

In addition the Provisioning Server can be used to set the Password so a End User cannot make changes to the Phone settings.

 

Please use the following as a template:

 

<device device.set="1">
<auth device.auth.localAdminPassword.set="1" device.auth.localAdminPassword=""/>

 

Change the localAdminPassword="" to the Password of your choice.

 

> UCS 4.0.0

 

Since UCS 4.0.0 the Web Interface has now the possibility to login as a User (restricted) or an Admin (unrestricted) with the standard passwords provided as above.

 

Username_Admin_User.PNG

 

 

NOTE: Please ensure to consult the Admin Guide as the command may very depending on the SIP / UC Software Version

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.