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Occasional Visitor
Posts: 1
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FTP provisioning - Log file location

I am utilizing an FTP server to provision our Polycom Trio devices. So far, we are having great success. 

However, the root of my folder is getting messy with log files. The log files that are being left here are <mac>-app.log and <mac>-plcmsyslog.tar.gz files.

I also have a "logs" folder, where i get the same type of log file files.

My 000000000000.cfg file includes the line LOG_FILE_DIRECTORY="logs" , as does my <mac>.cfg file.

 

I have tried this format also:

LOG_FILE_DIRECTORY="ftp://user:password@ftpserver/logs"

 

I'd really like to have all my logs in a single folder.

Any thoughts that can help?

Thanks!

-Derek

Polycom Employee & Community Manager
Posts: 13,096
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Re: FTP provisioning - Log file location

Hello DerekHamaker,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Usually if you have defined a LOG_FILE_DIRECTORY="/sub_directory_name/"  the phone should upload its <app> logs and the  <mac>-plcmsyslog.tar.gz .


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 14
0

Re: FTP provisioning - Log file location

I have this same issue.

 

I have specified the folder setting for LOG_FILE_DIRECTORY.  However, only [MAC]-app.log and [MAC]-boot.log files are stored there.  The phones attempt to store the [MAC]-plcmsyslog files in the root (home folder) of the FTP user plcmspip.

 

Why is that?

 

VVX500

UC 5.5.1

 

Polycom Employee & Community Manager
Posts: 13,096
0

Re: FTP provisioning - Log file location

Hello KeithT,

welcome back to the Polycom Community.

 

The only phone that I am aware uploading a syslog file is the Trio. I suggest opening a support ticket on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Polycom Employee & Community Manager
Posts: 13,096
0

Re: FTP provisioning - Log file location

Hello KeithT and all,

I went and raised this internally for the Trio as I found this myself during some testing.

 

I got the reply from Engineering that the Trio (and possibly the VVX) for now utilizes the corefile directory. This can be fixed but a workaround for now might be to set COREFILE_DIRECTORY="/logs/".

We are looking into this internally so keep an eye put for future release notes.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.