How to delete recent calls, outgoing calls, etc on reboot

Anonymous · ‎05-25-2017

I would like to add an option that upon rebooting a VVX 410 all recent calls are deleted. Is this possible? Firmware is 5.4.1.

SteffenBaierUK · ‎05-26-2017

Hello BSMAJoJa,

welcome back to the Polycom Community.

I am not aware of an option of the top of my head that would disable this but you can simply use the <mac>.cfg file.

From the Admin Guide:

If you want to prevent the records from uploading to the provisioning server, enter a false URL in the CALL_LISTS_DIRECTORY field in the master configuration file.

Example:

CALL_LISTS_DIRECTORY="ftp://0.0.0.0"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-31-2017

Thanks Steffen

I have found the line in a file:

MISC_FILES="" 
 LOG_FILE_DIRECTORY="logs" 
 OVERRIDES_DIRECTORY="overrides" 
 CONTACTS_DIRECTORY="contacts"
 CALL_LISTS_DIRECTORY="contacts"/>

I just make the last line

CALL_LISTS_DIRECTORY="ftp://0.0.0.0"/>

Anonymous · ‎06-13-2017

Bump

SteffenBaierUK · ‎06-14-2017

Hello BSMAJoJa,

welcome back to the Polycom Community.

Could I kindly ask you not to bump your post as people will respond if they have anything to add. This is also noted in the must read first.

The Master configuration file is also known as 000000000000.cfg

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

The above FAQ lists this in detail so if you have any more questions in regards of this please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

If you require some sort of support you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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