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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-29-2015 11:35 AM

HP Recommended

I'm not sure what I did wrong but my IP 6000 is stuck installing the BootROM file over and over again and just keeps formatting file system again and again. Did I brick my phone somehow during the upgrade process? All files needed are present on the server and it's not complaining that the BootROM is bad.

3 REPLIES 3

‎07-29-2015 07:51 PM

HP Recommended
Hello

Your post was moved to the correct section. A good starting point is usually to state what software version the unit was on and what software version you want to get it to.

Upgrading to the new Uc software 4.0.x requires certain files that most users ignore and therefore the upgrade fails

This is all described in detail in the FAQ and the document that is highlighted when downloading the new software.

Checking the log should tell you why the phone does no longer load the software.

Replied via a mobile device
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-29-2015 10:05 PM

HP Recommended

Sounds like there's some need for Polycom to reorganize their upgrade process if there's some files that most users ignore. I'm running 4.4.0 BootRom and trying to run 4.0.9 firmware.

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‎07-30-2015 04:12 AM

HP Recommended
Hello

They process is pretty well documented but some users chose to ignore the guides and missing important files

There are prior discussion in this that can be found using the community search

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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