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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-28-2017 02:59 PM

HP Recommended

I recently went to replace a Polycom IP 6000 and the new one just sits there blinking it's red lights. I noted on the label that they changed from class b to class a! What gives? Do I now have to reconfigure PoE or buy new power supplies? Did we purchase teh wrong unit???

Thank you.

1 REPLY 1

‎08-28-2017 03:56 PM

HP Recommended

Hello hdavidh,

welcome to the Polycom Community.

I am not aware that we changed anything on the hardware.

 

Did you purchase these new unit from new stock or used?

 

I suggest you raise a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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