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IP 6000 stuck

Occasional Contributor

IP 6000 stuck

I have two IP 6000 conference phones that will not post. You plug them into a POE port and the three red dome lights just stay solid. Does this mean they can be tossed in the garbage or is there some way to reformat them.

 

Since it will not post I cannot get into the Admin menu. They were both purchased in 2010. The old Soundstations analog devices that are much older never went bad. Is the new technology worse.

 

Any suggestions out there.

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: IP 6000 stuck

Hello TecNo,

welcome to the Polycom Community.

 

Not providing any details on the history of these devices does not enable the community to make some valid suggestions on troubleshooting this.

 

  • Are these brand new units or have these been used before and stopped working or have they been purchased from some internet auction platform?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: IP 6000 stuck

I have the same issue with 2 phones, once in a while they will boot with PoE. Is there a solution?

Message 3 of 5
Polycom Employee & Community Manager

Re: IP 6000 stuck

Hello CV_Mike,

welcome to the Polycom Community.

 

As mentioned to the original poster not providing any details on the history of these devices does not enable the community to make some valid suggestions on troubleshooting this.

 

  • Are these brand new units or have these been used before and stopped working or have they been purchased from some internet auction platform?

In addition it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Visitor

Re: IP 6000 stuck

I have purchased my IP 6000s brand new from an authorized reseller.  These phones have been up and running for approximately 6 months and then they stop working.  The 3 red lights go on and the phone appears to be stuck. 

Message 5 of 5