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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-17-2014 08:27 AM

HP Recommended

I recently moved our offices over to Comcast VoiceEdge VoIP, with Polycom phones. Most are vvx500, but receptionists use the IP670's with the sidecar add-on. 

 

My problem is that the 670 and sidecar automatically detects all other phones on our network and displays them on on the home screen without letting me specify which are displayed. Is there a way to change what contact is associated to which button? 

 

I did some googling and looked at This Document and saw the section about assigning key entries, however this did not work for me.

 

Thanks in advance! 

 

1 REPLY 1

‎09-17-2014 08:40 AM

HP Recommended

Hello ethan,

welcome to the Polycom Community.

You need to get your provider to change the BLF population as the phone would not detect this on its own.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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