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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all,

 

I have a batch of IP301 i have got from a bankrupt company, they boot to the ip setting but then give a ********.cfg error, is it possible to get a cfg file back on the phone without a server ?

 

the error i get is cannot contact boot server using existing config.

 

then it errors saying could not load ***********.cfg

 

i need a standard factory boot rom and instruction how to get it on the phones so i can the handsets with entanet voip enrich

 

Thanks in advance for any help

 

Mick 

3 REPLIES 3
HP Recommended

Hello Mick,

 

welcome to the Polycom Community.

 

I can highly recommend to check the FAQ => here <= first as this is already covered there.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffan

 

I did a search for ip301 but nothing came up

 

ill have a read through now

 

Cheers

 

Mick

HP Recommended

Hello,

 

the FAQ is not for a specific phone but for the range of our phones.

 

In short you will have to setup a provisioning server for the phone to be able to download the compatible SIP software.

 

This is all described and had been discussed on multiple occasions within this community.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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