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Multiple VVX D60 on site, however only one able to pickup held call on line.

[ Edited ]

We have a VVX 310 acting as the base station and 2 D60 handsets hanging off of it. Both are able to make outbound calls; the firmware and configuration is all identical. One of the devices however is not able to see when a Line is placed on hold and is not able to pick up held calls, while the other is. 

Example: Call in on main line (VVX 310) > Call is Held on that line > D60 (A) is able to see on Line 1 status as Held (red pause)
D60 (B) is not able to see line status change > D60 (A) select Line 1 > Options > resume call (OK!) .

Why, when both are setup properly is only one D60 able to see line staus changes and pickup calls?


Attached is picture of phones with different appearance on status. 

Polycom Employee & Community Manager
Posts: 13,322
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Re: Multiple VVX D60 on site, however only one able to pickup held call on line.

Hello MarkWireStar,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition are these share lines or private lines?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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