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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- PROGRAMMABLE KEYS FOR VVX 500 | 400 | 600 SERIES
Create an account on the HP Community to personalize your profile and ask a question
09-24-2014 08:56 AM
Can anyone please tell me if Polycom VVX 400, 500 and 600 series are compatible with Programmable keys.
Are this terminals only compatible for Line Monitoring?
Thanks,
Nitesh
Solved! Go to Solution.
Accepted Solutions
09-25-2014 04:15 AM
Hello Nitesh,
I have verified your findings and raised this internally.
For better visibility please go ahead and raise a support ticket via your Polycom reseller.
Please reference VESC-4674 / 1-627890674 when doing so.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-24-2014 09:12 AM
Hello Nitesh,
welcome to the Polycom Community.
I am not fully sure if I understand your question.
The phones can register multiple lines. These can be individual regsitrations or shared lines. They also support buddy watch or busy lamp field.
In addtion you can connect an Expansion module.
The Data sheets can be found here:
Please also ensure you check the FAQ as outlined in my signature.
For more details please reach out to your Polycom reseller or try the Live Chat => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-25-2014 01:27 AM
Thanks for quick reply!
Apologies, let me be more specific.
Is there a way for remapping the keys on the VVX-SERIES phones i.e. VVX-300/400/500/600, if yes then how?
For example:
I need to remap key number 32 on VVX-300 as a shortcut for CallList, key 33 as DND and so on.
I have done below changes in my phone config:
09-25-2014 04:15 AM
Hello Nitesh,
I have verified your findings and raised this internally.
For better visibility please go ahead and raise a support ticket via your Polycom reseller.
Please reference VESC-4674 / 1-627890674 when doing so.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-30-2015 06:24 AM
Hello Nitesh,
just playing Catch Up
There is actually no Hardware Key with the functionality of a CallList Key.
The Keypad Key Functions table in the relevant Admin Guide does show what physical Keys can be assigned like this.
As there is no CallList key you cannot assign it that way.
You should be able to follow the Key Labels and Internal Functions instead that are being utilized for EFK's and change the button into:
key.VVX400.32.function.prim="$FCallList$"
The above would need to be modified to match your Phone Type and the Key itself.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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