Paging (i.e. auto answer) not working after upgrade to 4.x.x

[mgaudette]

Hi,

I had a perfectly functional auto answer (using Alert Info: Ring Answer) on Polycom 3.1, 3.2 and 3.3.x.  After upgrading to 4.0.1b (I tried 4.0.0 and had the same issue) it doesn't work anymore.  I can't tell why, as I cannot find any relevant changes in the config files between both versions. The phone doesn't pick up by itself, it just rings and rings. 

Is there something more that needs to be done for "classic" Auto Answer to work with firmware 4.0.1b?

[SteffenBaierUK]

Hello mgaudette,

welcome to the Polycom Community.

When downloading any UCS Software the following Disclaimer shows up and needs to be confirmed by the downloading user:

Above clearly mentions Configuration changes and that the Technical Bulletin 60519 “Simplified Configuration Improvements in Polycom® UC Software 3.3.0 => here <= should be consulted.

We also encourage all new users to check the FAQ and you would have found this post => here <= or in addition => here <=

I would simply advise you to check your <mac>-app.log and check for any errors of Parameters that no longer are used in the "old" Sip.cfg / phone1.cfg way and utilize the cfcUtility and test again.

Best regards

Steffen Baier

Polycom Global Services

[mgaudette]

Thanks for the prompt reply.  I will definitely take a second look at this document just in case, but as stated auto-answer worked on UCS 3.3.2 and 3.3.4 (I tested both, and can still do so when downgrading back to 3.3.2 using the downgrader; it works every time I go back to 3.3.2), so I imagine my configuration file was correctly written.

 Edit: I also looked at the log files for any errors, and I do not get any.

[SteffenBaierUK · Accepted solution]

Hello David,

I overlooked the UCS 3.3.x reference but nevertheless I just tested this with the UCS 4.0.1 (4.0.1.13681) release and the 4.0.1B (4.0.1.13681) (B was released for SoundStructure and VVX500) and this is working as expected.

Using the following Configuration:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- PlcmConversionCreatedFile version=1.2 converted=Tue Aug 23 16:59:18 2011 -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
  <voIpProt>
    <voIpProt.SIP>
      <voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" voIpProt.SIP.alertInfo.1.value="Auto Answer"/>
    </voIpProt.SIP>
  </voIpProt>
</polycomConfig>

The Phone rings and the Auto Answers the Call

Above works as designed.

Please work with your Polycom Reseller if you believe that this is a Bug. The UCS 3.3.x and earlier was maybe a bit more flexible to this sort of Alert Info but since UCS 4.0.x the Parameters need to match exactly.

Using in addition this:

voIpProt.SIP.alertInfo.2.class="autoAnswer"  voIpProt.SIP.alertInfo.2.value="answer"

 just answers the call without ringing first.

Best Regards

Steffen Baier

Polycom Global Services

[mgaudette]

Thanks, your SIP debug snippet from Asterisk did it.  I used Alert-Info: Auto-Answer as opposed to Alert-info: info=Auto Answer

Apparently it worked with 3.3.x, but stopped working with 4.0.1b.

[jkh]

Hi,

I did exactly as you instructed on your reply, however, I could not get intercom/paging working.   Anything I need to do for making it work? Please help.

I am running UCS 3.3.4 on 550 model with Asterisk 1.8 server.  I put sip-interop.cfg in the my <MAC>.cfg to be executed,

Thanks, Jim

<voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" voIpProt.SIP.alertInfo.1.value="Auto Answer"/>  

[SteffenBaierUK]

Hello Jhk,

welcome to the Polycom Community.

I would suggest you are using a SIP Debug on the Asterisk Server to check if the Phone / Server actually receives the string.

A wireshark trace would be best so you can see and ensure you check the Phone logs for any configuration errors.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[KSims]

New to the forum and custom configurations.

This is also my first rodeo into attempting to configure an IP 331 for auto answer.

How do I go about updating the sip.cfg file on the phone? I only need one unit updated for auto answer.

Thank you

[SteffenBaierUK]

Hello Ksims,

welcome to the Polycom Community.

This post already explains this in detail and should be sufficient for your needs.

In addition the VoIP FAQ holds this post here:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services