• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-03-2012 12:02 PM

HP Recommended

I followed instructions on the following link to create parking BLF on my VVX 500.

http://support.polycom.com/global/documents/support/technical/products/voice/Static_BLF_TB62475.pdf

When a call is active and I press the park softkey, it doesn't park the call instead it transfter the call to the extension of that park key.  Also when the phone is idle and I press the park key, the phone to dial the extension.  What did I miss?  Thanks.

 

Shawn

4 REPLIES 4

‎02-03-2012 12:15 PM

HP Recommended

Hello Shawn,

 

you have so far started 3 other Topics but have not really provided any feedback towards the reply's so far.

 

Could you be so kind and provide some feeback on previous post's as the community lives of the results and advise that other users give?

 

Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-04-2012 04:23 AM

HP Recommended

Hello Shawn,

 

just a follow up as you have not yet responded to this post => here <=

 

You original 1st Post => here <= showed what seems a Beta Unit judging on the Software Version. You did not reply back if you ever got a later Release on this phone or not.

 

I would strongly advise you to work with your Reseller and/or Polycom Contact directly in order to ensure that you are not using a Beta Unit.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-06-2012 09:30 AM

HP Recommended

We've been working with our reseller on this issue and sorry for not  being able to respond to my post in timely manner.  We just got 80 VVX 500 phones and they should have the latest software installed.  Do you have any suggestions?

 

Shawn

Was this reply helpful? Yes No

‎02-06-2012 09:35 AM

HP Recommended

Hello Shawn,

 

as these VVX500 are brand new Phones the correct support process is to work via your Reseller with Polycom Support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.