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ewieling
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ewieling
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Phone Crash/Reboots

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‎08-02-2012 02:53 PM

We have at least one phone which has been randomly crashing/rebooting. It is a SoundPoint IP 335 running firmware 3.3.4.0085. Does anyone have any idea how to troubleshoot this? ANY help is appreciated. 0710161925|sys |*|00|0x957ed850 (tPktProSys): memPartAlloc: block too big - 806161024 in partition 0x949efbcc. 0710161925|sys |*|00|0x957ed850 (tPktProSys): Unhandled C++ exception Full log file is attached.
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Polycom Employee & Moderator SteffenBaierUK Polycom Employee & Moderator
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SteffenBaierUK
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Re: Phone Crash/Reboots

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‎08-02-2012 02:58 PM

Hello ewieling,

welcome to the Polycom Community.

I would suggest you contact your Polycom reseller and they should raise a ticket with our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

Above is necessary in order to track issue internally within Polycom.

Please ensure to always check the VoIP FAQ , PSTN FAQ or RPM FAQ

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.
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