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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a 410 series Polycom phone. I have been using it for over a month with no issues. Yeterday I must have hit some sort of a feature as my phone calls started going directly to VM. I read the user guide and my DND is not active. Up in the far right corner where the time shows- it also flashes a "Fwd.98" message. I have not tried to forward my calls but perhaps this is the issue. Any ideas? Thanks, Bob M

4 REPLIES 4
HP Recommended

Hello Bob,

welcome to the Polycom Community.

What happens if you simply dial 98?

 

Do you end up on your voicemail ?

 

Have you tried pressing the Forward Softkey and disable the call forward?

 

User Guides and other documentation can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

This is an old thread, but I have a solution that worked for me. When you dial *21, all calls are routed directly to voice mail. To stop calls from being sent straight to voice mail, dial #21

HP Recommended

Hello @MGStrong ,

 

Welcome to the Poly Community.


Thanks for the contribution but this completely depends on the system and therefore your statement may be completely incorrect.

 

This has nothing to do with a Polycom phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I used the #21 and *21 with  my Polycom phone and disabled calls going directly to voicemail. Thank you!!!

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