We have installed some Polycom 450's on our Asterisk system. When the phone is in a queue and is not not answered it is showing as a missed call. Any idea how I can tell the Polycom to not show it as a missed call?
It is always useful to post the currently used software version as yourself or others could check against the release notes to verify if a feature may be available in a later release.
UCS 4.0.0 added the following:
26549 Enhanced the local missed call feature for shared line appearances. This feature supports RFC 3326 Reason Header.
Above means that a call server, that supports the RFC i.e. Asterisk, can send a cancel message with a specific reason header to the phone. Usually that would be a "call completed elsewhere".
This would remove the "missed call" instance from the phones call lis. The community's VoIP FAQ contains this post here:
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