11-27-2013 12:23 PM
We have installed some Polycom 450's on our Asterisk system. When the phone is in a queue and is not not answered it is showing as a missed call. Any idea how I can tell the Polycom to not show it as a missed call?
11-27-2013 02:45 PM
welcome to the Polycom Community.
It is always useful to post the currently used software version as yourself or others could check against the release notes to verify if a feature may be available in a later release.
UCS 4.0.0 added the following:
Above means that a call server, that supports the RFC i.e. Asterisk, can send a cancel message with a specific reason header to the phone. Usually that would be a "call completed elsewhere".
This would remove the "missed call" instance from the phones call lis.
The community's VoIP FAQ contains this post here:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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