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Polycom IP7000 with Multi-Interface Module -- is Auxiliary-in only possible?

I didn't see anything addressing this in the setup guide or manual.  Thanks for reading my question.

 

I am using a Polycom IP7000 with a Multi-Interface Module.  It is running Rev 4.3.0 0616 27-Jan-11 15:34

 

I've set the "Aux In" setting to "Other Input" so I can pipe sound in from a mixing board.  I'm testing first with a cell phone since that's easier to set up and test with.

 

I am using a patch cable (supplied with the unit?  not sure) that is the two RCA channels at one end, plugged into the input jacks, and the stereo jack end going into a cell phone.  

 

This seems to work mostly okay -- when I run audio on the cell phone, I can hear it at the other end of the call just fine.  The problem is, I also hear ambient room noise from the speakerphone, which I do not want.  I only want the line in.

 

If I turn the volume on the speakerphone all the way down, it still picks up some room noise, and if you bump the unit you can hear the thump.  

 

If I mute the speakerphone, it mutes the Auxiliary In as well, so this is not a solution.

 

is it possible for the unit to use *only* the Aux-in signal as input, and nothing from the speakerphone?  

 

I would try the cell phone in jack on the IP7000 itself, but that jack is tiny.

Polycom Employee & Community Manager
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Re: Polycom IP7000 with Multi-Interface Module -- is Auxiliary-in only possible?

Hello JoAnne Schmitz,

welcome to the Polycom Community.

This is not the software version.


Please check the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

You should be on UC Software 4.0.11 and Updater 5.0.11


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Visitor
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Re: Polycom IP7000 with Multi-Interface Module -- is Auxiliary-in only possible?

[ Edited ]

BootROM 4.3.0 0616

SIP 3.2.1.0054

 

Does your answer indicate that updating the BootROM would fix this problem? 

Polycom Employee & Community Manager
Posts: 13,094
0

Re: Polycom IP7000 with Multi-Interface Module -- is Auxiliary-in only possible?

Hello JoAnne Schmitz,

Your SSIP7000 is running an old software which is not supported for years.

 

You should be running UC Software 4.0.11 and Updater 5.0.11

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above explains in detail how you can upgrade the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Visitor
Posts: 4
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Re: Polycom IP7000 with Multi-Interface Module -- is Auxiliary-in only possible?

Okay, thanks.

 

My question is if this functionality is even supported if I were to upgrade. 

 

Is there a way to use the aux-in only, and stop sound coming in on the speakerphone itself?  Or do I always have to have sound coming in on the speakerphone?

 

You should be able to answer this question regardless of the state of the software on my phone, right?  I don't want to waste my time upgrading the software on this phone if it's not going to solve my problem.

Polycom Employee & Community Manager
Posts: 13,094

Re: Polycom IP7000 with Multi-Interface Module -- is Auxiliary-in only possible?

Hello JoAnne Schmitz,

I do actually not have one of these Multimod's in my possession so therefore I am unable to test.

 

I will try and ask Product Management

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Highlighted
Polycom Employee
Posts: 1

Re: Polycom IP7000 with Multi-Interface Module -- is Auxiliary-in only possible?

Hello JoAnne Schmitz,

I can verify that even with latest software the system is designed to have 'global mute' function. That means that all mics/inputs are muted or unmuted together.

There is not a feature that enables only the Aux Input to be actively transmitting while muting the console and expansion microphones.

 

Best Regards,

Bill Hodgson

Product Manager

Visitor
Posts: 4
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Re: Polycom IP7000 with Multi-Interface Module -- is Auxiliary-in only possible?

Thank you, that's what I suspected.