04-14-2017 11:17 AM
Currently we are able to mute the phone while not on a call. Is there scenario where this would be benefiticial? We are getting complaints that employees are under the impression they are still on a call when they aren't. I would like to submit this is a future feature request (mute only when on a call) but i wanted to see if there is any practicallity to the current configuration.
Solved! Go to Solution.
04-15-2017 06:28 AM
welcome to the Polycom Community.
The Trio Admin Guide contains the following on page 68:
With this feature, you can enable the microphone mute to persist across all calls managed on a phone. By default, users can mute the microphone during an active call, and the microphone is unmuted when the active call ends. With persistent microphone mute enabled, when a user mutes the microphone during an active call, the microphone remains muted for all following calls until the user unmutes the microphone or the phone restarts.
When a user mutes the microphone when the phone is idle, the mute LED glows but no icon displays on the screen. When a user initiates a new active call with the microphone muted, the mute LED glows and a Mute icon displays on the phone screen.
feature.persistentMute.enabled => Enable or disable the persistent mute feature
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Polycom Global Services
04-17-2017 10:12 PM
the above quoted page holds this information.