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Occasional Contributor
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Polycom RealPresence Trio 8800 - Unnecessary Mute

Currently we are able to mute the phone while not on a call. Is there scenario where this would be benefiticial? We are getting complaints that employees are under the impression they are still on a call when they aren't. I would like to submit this is a future feature request (mute only when on a call) but i wanted to see if there is any practicallity to the current configuration.

Polycom Employee & Community Manager
Posts: 12,843
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Re: Polycom RealPresence Trio 8800 - Unnecessary Mute

Hello JRave,

welcome to the Polycom Community.

The Trio Admin Guide contains the following on page 68:

 

 

  • Persistent Microphone Mute

With this feature, you can enable the microphone mute to persist across all calls managed on a phone. By default, users can mute the microphone during an active call, and the microphone is unmuted when the active call ends. With persistent microphone mute enabled, when a user mutes the microphone during an active call, the microphone remains muted for all following calls until the user unmutes the microphone or the phone restarts.
When a user mutes the microphone when the phone is idle, the mute LED glows but no icon displays on the screen. When a user initiates a new active call with the microphone muted, the mute LED glows and a Mute icon displays on the phone screen.

 

 

feature.persistentMute.enabled => Enable or disable the persistent mute feature

 

Please unzip the attached and then import via the Web Interface via:

 

  • Utilities > Import & Export Configuration > Choose File > Import

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 5
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Re: Polycom RealPresence Trio 8800 - Unnecessary Mute

Thanks SteffenBaierUK! if i wanted to incorporate this into a master config, i presume it would be the features.cfg file?

Polycom Employee & Community Manager
Posts: 12,843
0

Re: Polycom RealPresence Trio 8800 - Unnecessary Mute

Hello JRave,

 

the above quoted page holds this information.

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.