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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi. 

 

We just bought a new Polycom Soundstation IP7000.

 

When connected to the PoE, the phone seems to start up.

 

After a little while nothing more happens except the display blinking time and saying network down.

 

It continues blinking and the keys no function or response.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Alexander,

I suggest you RMA this unit if you tested everything else.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

7 REPLIES 7
HP Recommended

Hello Alexander,

welcome to the Polycom Community.

Are these brand new units out of the box or bought second hand ?

 

What Network connectivity do you have and is there a DHCP server on the network ?

 

Have you tried to set a manual IP via the Menu?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

It's brand new.

 

We have a small company network.

 

The unit is directly connected to the router (Fritz!Box).

HP Recommended

with a PoE power supply in between

HP Recommended

Hello Alexander,

Is this PoE power the originally supplied by Polycom PoE or some aftermarket?

 

If original PoE from Polycom is it wired the correct way ? There are icons on the actual unit and its pretty hard to do it the wrong way but I have seen it in the field.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

It's an aftermarket power supply with sufficient properties equivalent to the original power supply.

 

The cables are wired correctly.

 

 

 

 

HP Recommended

Hello Alexander,

I suggest you RMA this unit if you tested everything else.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Mr. Baier,

 

 

I returned the unit and received a perfectly working exchange unit.

 

Please close this service request.

 

Thanks

 

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