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Polycom VVX600 Core File Upload Location

Occasional Contributor

Polycom VVX600 Core File Upload Location

My VVX600 was showing "Uploading core file 1 of 1" on the screen. I checked the boot log and it is showing that it couldnt read the a "configuration parameter" so it is trying to upload to the default directory. The default directory is apparently my provisioning server which doesnt support uploads. I do define "LOG_FILE_DIRECTORY" in my configuration but the files don't get pushed there. In the configuration files, how can I specify the remote location to send core files to?

 

Phone is running v5.2.2.0501

 

boot log.

0118165115|cfg |*|01|Core|Found core file core.739, uploading to the server
0118165201|cfg |3|01|Core|File-("enc.MACADDRHERE-5.4.2.0371-core.739.tar.gz") will be encrypted
0118165201|cfg |3|01|Core|Core dump encryption took 199 milli seconds
0118165201|cfg |4|01|Core|Error reading Configuration Paramter, trying to upload to the default directory
0118165201|copy
Message 1 of 8
7 REPLIES
Polycom Employee & Community Manager

Re: Polycom VVX600 Core File Upload Location

Hello gspanos,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <


The above explains that the COREFILE_DIRECTORY= can be used to determine the directory or location.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 8
Occasional Visitor

Re: Polycom VVX600 Core File Upload Location

Hi Polycom

 

I have similar issue but for Polycom Visual+ box. VVX500 and Polycom Trio app.log and boot.log files and correctly stored under the location determined in COREFILE_DIRECTORY but Visual+ box still uploads logs to the root of provisioning server. Is there a seprate parameter for it?

 

 
<APPLICATION MISC_FILES="" LOG_FILE_DIRECTORY="device_logs" OVERRIDES_DIRECTORY="device_overrides" CONTACTS_DIRECTORY="device_contacts" LICENSE_DIRECTORY="device_license" USER_PROFILES_DIRECTORY="device_profiles" CALL_LISTS_DIRECTORY="device_calls" COREFILE_DIRECTORY="device_logs">

 

Message 3 of 8
Highlighted
Polycom Employee & Community Manager

Re: Polycom VVX600 Core File Upload Location

Hello Adrian,

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 8
Visitor

Re: Polycom VVX600 Core File Upload Location

User's Polycom displays an error Updating Core files 1 of 1 ,
User was provided with a replacement phone, it works fine and the next day "Updating Core files 1 of 1" error is observed and loops there
also i'm unable to access the polycom from the browser

Message 5 of 8
Polycom Employee & Community Manager

Re: Polycom VVX600 Core File Upload Location

Hello mega5000,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition

 

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

 

or

 

Jul 06, 2016 Question:Since Upgrading to UC Software 5.5.0 in Generic Base Profile I can no longer use HTTP?

Resolution: HTTPS only is supported since UC Software 5.5.0 only. Please check => here <= for more details

 

In regards to your Core File issue if you get one of these I recommend opening a service ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 8
Visitor

Re: Polycom VVX600 Core File Upload Location

Hi,

 

the user is using Lync/skype for business server , we asked him for the version but he couldn't click the menu tab while the message of  "uploading core files 1 of 1 "

appears , accordingly we got his MAC address 00:04:F2:84:90:A9

we tried its ip (http://10.74.166.37/) but it is unreachable.

Message 7 of 8
Polycom Employee & Community Manager

Re: Polycom VVX600 Core File Upload Location

Hello mega5000,

 

a couple of things. The MAC 0004F28490A9 is a VVX500 and this is the -025 aka not a Skype for Business version / SKU.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

 

So firstly you or your user need to ensure they have the relevant license for all their phone(s) being used.

 

In addition during the core dump upload the phone cannot get accessed via the Web Interface so the user needs to wait until the phone has fully booted up.

 

The phone in questions if from 14/11/2013 assigned to a large tobacco company so as your are using a hotmail account I am unable to verify who you are.

 

Skype for Business issue should be posted => here <= but if you work or are associated to this large customer they have a direct path into Polycom.

 

Please open a support ticket on this.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 8 of 8