• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-07-2014 09:24 AM

HP Recommended

Hi,

 

I have same problems with VVX 400.
Maybe somebody already found the solution?

 

VVX 400 can call only on the same vvx 400. Can't call to HP 4120 phones, to lync client and to mediation.
HP 4120 have no problems. Call where it is necessary without problems.

 

UC Software Version 5.1.2.1801
Updater Version 5.3.2.1761

 

PS. Sorry for my english.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2014 07:17 AM

HP Recommended

Hello Dmitriy,,

as already mentioned this is outside the scope of the community but providing this snippet makes me assume that you are possibly in Russia.

 

If this is the case are these VVX Phones the Russian SKU aka been purchased in Russia as there are certain restrictions for that Region.

 

I believe the Russian SKU allows TLS for call setup but does not offer SRTP for Audio.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎10-07-2014 01:40 PM

HP Recommended

Hello Cryogen,

welcome to the Polycom Community.


I have moved your post from => here <= as the original poster used UCS 5.0.1 which has long been superseded.

 

  • How did you setup your Phone to work with LYNC ?
     
  • Are you using any configuration Files ?
     
  • Are you logging in using PIN & Extension or Network Credentials ?
     
  • What happens when you try to ring an optimized for LYNC phone or a LYNC client ?

  • Is this a locally hosted LYNC solution ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-07-2014 11:38 PM

HP Recommended

Hello Steffen,

 

Thank you for quickly reply.

Yesterday I updated firmware on phones. Now it looks like:

UC Software Version 5.2.0.8330
Updater Version 5.4.0.8782

But same result.

 

 

How did you setup your Phone to work with LYNC ?
Just updated and changed a profile to LYNC.


Are you using any configuration Files ?

No.

Are you logging in using PIN & Extension or Network Credentials ?

I try both. Same result.

What happens when you try to ring an optimized for LYNC phone or a LYNC client ?

Busy tone. But can call to any vvx 400.

 

Is this a locally hosted LYNC solution ?

Locally.

 

Best Regards,
Dmitriy Fateev

Was this reply helpful? Yes No

‎10-08-2014 12:14 AM

HP Recommended

Hello Dmitriy,

In order to troubleshoot this we require some logs. This is outside the scope of the community so I can only ask you to contact your Polycom reseller so they can raise a ticket with Polycom support.

 

The community's VoIP FAQ contains these post here:

Dec 6, 2011 Question: What Phone Models support the LYNC 2010 or LYNC 2013 Features added in UCS 4.0.1?

Resolution: Please check => here <=

 

and

 

Sep 30 2014 Question:Can I sign into LYNC using the Web Interface?

Resolution: Please check => here <=

 

Abovce shows the simple steps that are required in order for the phones to be used with LYNC.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-09-2014 05:01 AM

HP Recommended

Hello,

 

I had additional information.

Log from LYNC.

 

TL_INFO(TF_PROTOCOL) [0]0B8C.04F0::10/09/2014-10:00:37.935.00225b65 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:ProtocolRecord.cpp(265))[685312553] $$begin_record
Trace-Correlation-Id: 685312553
Instance-Id: ED5D
Direction: incoming
Peer: medpool.********.local:5070
Message-Type: response
Start-Line: SIP/2.0 488 Not Acceptable Here
FROM: "My name"<sip:*.******@blueline.ru>;tag=E0793EA0-4A4EA7FA;epid=0004f28956d7
TO: <sip:2000;phone-context=defaultprofile@********.ru;user=phone>;epid=C28430FD76;tag=8aef15c6b0
CALL-ID: eed8887ab33f69220200064d748956d7
CSEQ: 1 INVITE
VIA: SIP/2.0/TLS 192.168.*.**:54402;branch=z9hG4bK3C54C325.D64D2C6D4C04D025;branched=FALSE,SIP/2.0/TLS 192.168.*.***:49635;branch=z9hG4bK44ec4c689510CD2;ms-received-port=49635;ms-received-cid=FE300
CONTENT-LENGTH: 0
ms-diagnostics: 10006;source="RVSRMOW00LYNCMD.********.local";reason="Proxy side Media negotiation failed";component="MediationServer"
ms-diagnostics-public: 10006;reason="Proxy side Media negotiation failed";component="MediationServer"
P-ASSERTED-IDENTITY: <sip:2000@********.ru;user=phone>
$$end_record

 

Was this reply helpful? Yes No

‎10-09-2014 07:17 AM

HP Recommended

Hello Dmitriy,,

as already mentioned this is outside the scope of the community but providing this snippet makes me assume that you are possibly in Russia.

 

If this is the case are these VVX Phones the Russian SKU aka been purchased in Russia as there are certain restrictions for that Region.

 

I believe the Russian SKU allows TLS for call setup but does not offer SRTP for Audio.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-10-2014 02:01 AM

HP Recommended

Hello Steffen,

 

Many thanks for the help.
As you told, the problem was in SRTP.
My delivery of Polycom VVX 400 phones doesn't support SRTP. It was necessary to switch off the obligatory requirement of encryption in Lync 2013.

 

Command for Lync 2013:

Set-CsMediaConfiguration -EncryptionLevel SupportEncryption

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.