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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-26-2016 02:01 PM

HP Recommended

Hi Everyone,

 

is possible on a Polycom RP trio 8800 to add more than one line (see attachment)? We'd like to register it on Lync and on our SIP server

We have installed the latest software version, 5.4.3

 

Thanks in advance for your help 🙂

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2016 03:02 PM

HP Recommended

Hello Gian911,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: You can register only one line when Lync is set as the base profile on the phone.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-26-2016 03:02 PM

HP Recommended

Hello Gian911,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: You can register only one line when Lync is set as the base profile on the phone.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-27-2016 12:12 AM

HP Recommended

Thanks for your feedback. Is there any way to make it "manually" by modifying the config files of the firmware?

Was this reply helpful? Yes No

‎09-27-2016 06:52 PM

HP Recommended

Hello Gian911,

 

no this is not possible.

 

I am unable to discuss future roadmap due lack of NDA so I can only offer you to contact me via community mail to provide me with your organisations details so I can forward this to a sales engineer.

 

replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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