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RealPresence Trio 8800 requires reboot to work

We currently have several Polycom RealPresence Trio 8800 devices and a couple of them have some odd issues with dialing externally.  One of the phones will be able to dial externally but then it randomly seems to "break" and when we try dialing externally, we get a fast busy signal.  Right now, the only way to fix this is to restart the phone and then it's a matter of time before it "breaks" again.  Internal calls still work but the issue seems to be with calling external.  Any suggestions?

 

UC Software version is 5.4.4.7609

Polycom Employee & Community Manager
Posts: 12,843
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Re: RealPresence Trio 8800 requires reboot to work

Helloavanryswyk,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

We would need some logs when the call fails.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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