Occasional Contributor
Posts: 5

RealPresence Trio - idleRestingState won't work

I followed the knowledge base article (26409) here to set the idleRestingState to "dial pad" AND "dialpad" but the phone never changes to the dialpad. I have even changed the phone's profile from generic to lync (and back). is there additional settings that i need to configure inorder to get this to work? Every phone that is provisioned rests on a black screen with only the settings, back, and home button available (will post in reply). 


Occasional Contributor
Posts: 5

Re: RealPresence Trio - idleRestingState won't work

Screen display on idle. sry for the poor quality, screen is super reflective

Polycom Employee & Community Manager
Posts: 13,732

Re: RealPresence Trio - idleRestingState won't work

Hello JRave,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=


In addition parameters do usually not have a space inbetween them.


It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.