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Remove lock button VVX 600

Hi everybody,

at a client I've been asked to hide/remove altogether the Lock button/softkey on the phone (model VVX 600).

Here is the context:

Phone Model         VVX 600
Part Number         3111-44600-001 Rev:A
UC Software Version     5.5.2.8571


I've been searching through the documentation and online and I've done a couple of changes without success:

In file site.cfg I've added the following line:

<phoneLock phoneLock.enabled="0"  />


In file features.cfg I've added the following line:

<feature.deviceLock feature.deviceLock.enable="0"></feature.deviceLock>


Finally, in file shared.cfg I removed the following line:

<softkey softkey.2.enable="1" softkey.2.label="Lock" softkey.2.use.idle="1" softkey.2.action="$FLockPhone$" softkey.2.precede="1" />


In our environment we have both VVX 310 and VVX 600 phones.
Strangely enough this configuration removed the Lock button from the VVX 310 phones but not from the VVX 600 ones!

This morning I also tried by adding the following line to the shared.cfg file:

<softkey softkey.feature.lock="0" softkey.feature.split="0" softkey.feature.newcall="0" softkey.feature.simplifiedSignIn="1" />

in an attempt to hide the Lock button but did not achieve the desired goal.

Did anyone face the same issue?

Thanks a lot in advance.

Best regards,
Alessandro

 

P.S. in attachment the complete files features.cfg, shared.cfg and site.cfg

Polycom Employee & Community Manager
Posts: 13,347
0

Re: Remove lock button VVX 600

Hello Alessandro,

welcome to the Polycom Community.

In order to ensure the phone is actually loading a configuration instead of assuming the phone uses a configuration simply backup the config.

 

Export:

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Visitor
Posts: 4
0

Re: Remove lock button VVX 600

Hi Steffen,

 

thank you for the quick reply.

 

I did perform a backup.

 

But I'm sure the phones are retrieving the configuration as I checked the Provisioning Server entry on the phone via the web interface. Moreover I was able to turn off power saving Lock Screen on these phones by setting:

 

<feature.deviceLock feature.deviceLock.enable="0"></feature.deviceLock>

in the features.cfg file.

 

Let me know if I understood your answer.

 

Thank you,

Alessandro

Polycom Employee & Community Manager
Posts: 13,347
0

Re: Remove lock button VVX 600

Hello Alessandro,

You are assuming the phone is loading these template files but if they are not explicitly specified in your <mac>.cfg they will not.

 

Backup your configuration and check if this parameter (which is factory default anyway is in there).


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Visitor
Posts: 4
0

Re: Remove lock button VVX 600

Hi Steffen,

 

you are right! I double-checked the provisioning server and it was wrongly set (although in the DHCP options it's correct).

Now I manually modified that parameter on one phone, restarted it and I'm now waiting to check if the "evil" lock button disappeared.

 

I'll let you know as soon as I have the result of this test (as I'm not physically there).

 

By the way, let me ask you one clarification concerning this issue.

If the provisioning server is set manuallly through the web interface, does this option take precedence over the one specified in the DHCP options?

This seems to be my case.

 

Thanks,

Alessandro

Polycom Employee & Community Manager
Posts: 13,347
0

Re: Remove lock button VVX 600

Hello Alessandro,

If there is the correct DHCP option aka 160 for a non Skype / LYNC SKU is setup it has priority over whatever you place locally unless you set the Provisioning Server to static.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Visitor
Posts: 4
0

Re: Remove lock button VVX 600

Hi Steffen,

 

I confirm that by changing the Provisioning Server setting to the correct one, the configuration pulled is the right one and the Lock button disappears as requested.

 

Thank you so much for your help.

 

Best regards,

Alessandro