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Occasional Visitor
Posts: 3
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Retrieved BLF/Park hangs up

We have set up a BLF list for parking and retireving parked calls. When there is an active call we can transfer the call to the park and retrieve the parked call.  However, if the button is clicked twice too fast, the phone sends an Invite with replaces to pick up the parked call and then sends a BYE on the picked up call.

Polycom Employee & Community Manager
Posts: 13,542
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Re: Retrieved BLF/Park hangs up

Hello Yaakov1,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

It also helps if you tell us what phone model you are utilising.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
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Re: Retrieved BLF/Park hangs up

Thanks for the reply. 

We are running version 4.0.11 on a Polycom IP 650

Polycom Employee & Community Manager
Posts: 13,542
0

Re: Retrieved BLF/Park hangs up

Hello Yaakov1,

I am unsure how we are supposed to stop your user to press the button twice.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Retrieved BLF/Park hangs up

Steffen,

 

The reason that the users press the button twice is because they expect the phone to respond faster.  That does require user training so that they should slow down.

 

However, the phone behavior is unusual for the scenario.

1) The phone is idle

2) They push the button to retirve the call causing an Invite with replaces

3) They push the button again causing the phone to send a BYE message and an Invite to the BLF.

 

If the phone connected the call, the 2nd button push should cause a transfer back to the BLF(not send a BYE).  This would allow us to handle the situation in the server.

Highlighted
Polycom Employee & Community Manager
Posts: 13,542
0

Re: Retrieved BLF/Park hangs up

Hello Yaakov1,

If this is a performance issue we would need to see some configuration and logs so I suggest you open a Service Ticket. If you are out of warranty you need to Pay per incident aka PPI.

 

Please post your MAC address so I can lookup who would support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.