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Okay, so I thought I had this solved, but apparently not.

 

On my SoundStation IP7000 I got a running Corporate Directory. Which is an OpenLDAP-Server with like 5000 entries.

Everything works fine. But sometimes, when I close the phonebook and open it again, the display only shows "Searching ...". 

In the LDAP-Log I can see, that there are no packets send from the phone to the server. But I noticed an established TCP-connection which may have not been closed properly.

 

When I manually kill this TCP-connection it doesn't work. I think its just closed on the server-side and not on the client.

 

After a reboot it works fine for some time, but then again there is just "Searching ...", when you close and open it in some cases.

 

Here is my LDAP-config:

 

<LDAP>
<WEB	feature.corporateDirectory.enabled="1"
		dir.corp.address="X.X.X.X"
		dir.corp.autoQuerySubmitTimeout="1"
		dir.corp.backGroundSync="0"
		dir.corp.baseDN="ou=test,dc=polycomldap,dc=com"
		dir.corp.cacheSize="256"
		dir.corp.filterPrefix=""
		dir.corp.pageSize="64"
		dir.corp.port="389"
		dir.corp.scope="sub"
		dir.corp.transport="TCP"
		dir.corp.user="uid=polycom,ou=test,dc=polycomldap,dc=com"
		dir.corp.password="test6"
		dir.corp.viewPersistence="0"
		dir.corp.vlv.allow="1"
		dir.corp.vlv.sortOrder="sn givenName telephoneNumber"
		dir.corp.attribute.1.filter=""
		dir.corp.attribute.2.filter=""
		dir.corp.attribute.3.filter=""
		dir.corp.attribute.4.filter=""
		dir.corp.attribute.1.label="last name"
		dir.corp.attribute.2.label="first name"
		dir.corp.attribute.3.label="phone number"
		dir.corp.attribute.4.label="company name"
		dir.corp.attribute.1.name="sn"
		dir.corp.attribute.2.name="givenName"
		dir.corp.attribute.3.name="telephoneNumber"
		dir.corp.attribute.4.name="o"
		dir.corp.attribute.1.searchable="1"
		dir.corp.attribute.2.searchable="1"
		dir.corp.attribute.3.searchable="0"
		dir.corp.attribute.4.searchable="1"
		dir.corp.attribute.1.sticky="0"
		dir.corp.attribute.2.sticky="0"
		dir.corp.attribute.3.sticky="0"
		dir.corp.attribute.4.sticky="0"
		dir.corp.attribute.1.type="last_name"
		dir.corp.attribute.2.type="first_name"
		dir.corp.attribute.3.type="phone_number"
		dir.corp.attribute.4.type="other" />
</LDAP>

 

Any experiences concerning this issue?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello JMAD,

just to add we had this in the past and fixed this:

  • UCS 4.0.6.0711 => 90129 Corporate directory on the phone now sends a LDAP unbind request successfully after pressing ‘submit’ soft key after entering text input

If you can always reproduce this please get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello JMAD,

welcome back to the Polycom Community.

Didn't you provide a fix for this => here <=?

 

I can see the currently used software version in this post but please ensure to add it to every post.

 

I suggest you need to open a ticket for this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello JMAD,

just to add we had this in the past and fixed this:

  • UCS 4.0.6.0711 => 90129 Corporate directory on the phone now sends a LDAP unbind request successfully after pressing ‘submit’ soft key after entering text input

If you can always reproduce this please get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for the Answer @SteffenBaierUK ,

 

All my Phones have UCS-Version 4.0.11.0583. So this Fix is already installed.

 

Indeed, the phone usually sends an unbind to the ldap-server after pressing submit or leaving. But in some cases obviously not. I still didn't figure out in which scenrio exactly this happens. But I managed to automatically reboot the systems twice a day. So It shouldn't appear that often.

 

However thanks for your answer. If I find an finalized fix for it, I will post it here.

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