Reply
Occasional Visitor
Posts: 3
0
Accepted Solution

Setting up a provisioning server

Now, before someone gives me the stock links to the documentaion (which I have), I would like to know how to do a couple of things.

 

  1. What is the latest firmware for a SoundStation IP (with the 00:04 starting MAC address) to use with SIP and Cisco 8.6.2.
  2. What files do i need to place in the FTP server (which i can already see my test device contacting) to get it to the right BootBlock, Updater/BootRom, and application.
  3. Correct an improperly upgraded device that currently has
  • Bootblock - 3.0.2
  • Updater - 5.0.1
  • Application - 4.0.11

The device does not function properly, IE it will not bring up a web interface at all.

 

Daren Daigle

Polycom Employee & Community Manager
Posts: 13,348
0

Re: Setting up a provisioning server

Hello Daren Daigle,


welcome to the Polycom Community.

 

Could I kindly inform you that the SoundPoint IP is unsupported for the Cisco Call manager ?

 

Only the SoundStation IP, the SoundStructure VoIP card and the RealPresence Trio have been interoperability tested against the CUCM Platform.


Now that is cleared up the community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=

 

In your case UC Software 4.0.11 and Updater Version 5.0.11 is the latest at present.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above shows in detail how to setup a provisioning server.

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

The above explains what files are down / uploaded and why.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Setting up a provisioning server

Thank you for the stock answer I have found about 30 times searching.

 

The documents provided do not tell me what the correct bootblock is correct for and SoundStation IP 6000.

 

Also, i am not getting a web interface.  If i type http:/ipaddress/asdf, i get a response about authorization failed and then i get a link to a http:/ipaddress/login.htm and when i click it, i get page not found.

 

I have done things like a factory reset, I have formated the filesystem and allowed it to download everything again.  I still continue to NOT get the correctly functioning device.

 

Daren

Polycom Employee & Community Manager
Posts: 13,348

Re: Setting up a provisioning server

Hello Daren Daigle,


I can only apologize as I could have sworn I read SoundPoint instead of SoundStation.

 

The good news is the SoundStation IP 6000 is compatiple with the Cisco CUCM.

 

For this you need:

 

  • UC Software 4.0.11
  • Polycom Updater 5.0.11 

You do not need:

 

  • Upgrade the BootBlock

The Web Interface is accessed via: HTTP://IP_of_Phone or HTTPS:// P_of_Phone

 

Nothing else is needed. The Password and Username are documented in the FAQ that you are already familiar with.

 

If the above fails please use Google Chrome or Firefox instead.

 

If this all fails you are welcome to wait for other community members to further answer your post.

 

If this fails please contact your Polycom reseller for further support in order to raise a support ticket as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Setting up a provisioning server

Browser.... Got to love it.

 

Next question.  How do i configure the .cfg files?

Polycom Employee & Community Manager
Posts: 13,348
0

Re: Setting up a provisioning server

Hello Daren Daigle,


Not sure what security settings or what browser version you are using so I cannot comment.


For your new question please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Highlighted
Frequent Advisor
Posts: 39
0

Re: Setting up a provisioning server

you need any xml editor to edit the .cfg files. I use this one-

http://download.cnet.com/XML-Copy-Editor/3000-7241_4-10790609.html

Polycom Employee & Community Manager
Posts: 13,348
0

Re: Setting up a provisioning server

Hello Steve,

I assume the question was aimed at this:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.