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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-10-2016 11:50 PM

HP Recommended

Currently have both these are set for a Polycom VVX 600:

 

device.prov.tagSerialNo="1"
device.prov.tagSerialNo.set="1"

Which, according to the admin guide, should show the MAC address in the user agent header. However this is seemingly not the case as the returned header comes out as this:

User-Agent: Mozilla/5.0 (QtEmbedded; Android 1.0) AppleWebKit/534.34 (KHTML, like Gecko) browser Safari/534.34 PolycomVVX-VVX_600-UA/5.4.2.0334 Type/Application\r\n

 

Currently the phone is running the latest software version (5.4.2.0334) as shown in the header.

 

Please outline how we can ensure that the MAC address will be shown in the HTTP_USER_AGENT.

 

Thanks!

3 REPLIES 3

‎02-11-2016 12:27 AM

HP Recommended

Hello TweedleChicken,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jul 25, 2013 Question: How can I setup certain Device parameters on my phone via a configuration file?

Resolution: Please check => here <=


Fom the above FAQ:

 

Any device parameter change requires the usage of the device.set="1" to be activated.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-11-2016 01:02 AM

HP Recommended

Hi, thanks for your responce.

I have set the parameters corectly and I can verify on the phone that the Tag SN to UA setting is enabled, however it still does not show the MAC address in the header.

Was this reply helpful? Yes No

‎02-11-2016 07:08 AM

HP Recommended

Hello TweedleChicken,

Did you reboot / restart the unit after setting this via the Web Gui?

 

image

 

Above is a quick test I did.

 

Only the GET method used by the phone to download it's Firmware appends the MAC address to my knowledge.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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