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JEDLICKA
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JEDLICKA
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SoundPoint IP provisioning (IP335)

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‎04-27-2012 05:40 AM

Hi,

 

I am just getting grips of Polycom phones. I have created FTP provisioning account for the IP331. I upgraded all the phones from 3.x.x to 4.0.2B. The UC Software works fine for us. Recently we purchased IP335 phones and I cannot get them running using the same provisioning server. There are no logs uploaded by the phones so I dont know what I am doing wrong.

 

Can anyone help me?

 

here is the factory configuration I have:

bootrom 4.3.0.0246

bootblock 3.0.2.0024

application SIP 3.2.4.0267

 

Jan

 

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Polycom Employee & Moderator SteffenBaierUK Polycom Employee & Moderator
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SteffenBaierUK
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Re: SoundPoint IP provisioning (IP335)

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‎04-27-2012 06:33 AM

Hello Jan,

 

welcome to the Polycom Community.

 

The behavior changes on bootup depending when the Phone was manufactured. For example as mentioned => here <=

 

Did you check this FAQ post => here <= ?

 

You may want to contact your Polycom Reseller for further support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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Above is necessary in order to track issue internally within Polycom.

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