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Occasional Visitor
Posts: 2
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SoundStation IP 7000 & Cisco CallManager

Hello,

 

we bought an Polycom Soundstation IP 7000 and I am trying to integrate it to out Cisco Callmanager 11.5. I used the documation from the FAQ page (see below)

 

The community's VoIP FAQ contains this post here:

Jul 17, 2014 Question:Can I deploy Polycom® SoundStation® IP Conference Phones with Cisco® Unified Communications Manager (CUCM)?

Resolution: Please check => here <=

 

But the Soundstation keeps unregistered on the phone page of the CUCM system and it is not possible to call it or to do call with it. But on the Phone display, the line is registered and on the logging page of the webinterface I can't find any errors

Is there anything else I can try or do?

 

 

Thanks,

Soeren Walter

Polycom Employee & Community Manager
Posts: 14,036

Re: SoundStation IP 7000 & Cisco CallManager

Hello Soeren Walter,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 2
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Re: SoundStation IP 7000 & Cisco CallManager

The Firmware of the Soundstation is 4.0.11.0583 and BootRom version is 5.08.0935

Highlighted
Polycom Employee & Community Manager
Posts: 14,036

Re: SoundStation IP 7000 & Cisco CallManager

Hello Soeren Walter,

you should ensure the Updater is on 5.0.11 as shown in example => here <=

 

The next step is to get some logs. If this happens over time I suggest syslog as shown => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.