Soundpoint 331 FreeSwitch TLS Registration failed.

Anonymous · ‎03-27-2017

Device : Polycom Soundpoint 331

Software Version : 4.1.1.0260

I have already checked TLS configuration given in this forum but no luck 😞

Error Log :

000018.032|sip |2|03|CreateFailOverProxyList : IP 1 is '172.17.10.209' on tls port 0
000018.032|sip |1|03|CTcp::Send(TLS) entry for address 172.17.10.209 port 5061 can Connect 1 canFailOver 0
000018.032|sip |2|03|CTcpSocket::CTcpSocket entry Inbound 0 Timeout 120 this 0x94d27700
000018.034|sip |2|03|Open socket 17(0x94d27700)
000018.034|sip |1|03|SetRemoteAddress set SND BUF to 32000 OK
000018.034|sip |1|03|SetRemoteAddress set SEND TIMEOUT to 100ms not OK
000018.036|sip |1|03|SetRemoteAddress OK on try 1 nPort 56229 0x94d27700
000018.038|sip |1|03|Task name tTCPCnt17
000018.038|sip |1|03|CTcp::Send(TLS) exit for address 172.17.10.209 port 5061 can Connect 1 status 1 canFailOver 0 FoundSocket 0
000018.038|sip |2|03|adjustRetransWhenTimerCreated UA Client Non-INVITE REGISTER state 'callingTrying' timeout=65 (0x94d26ae0)
000018.038|sip |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 18.038 sec.
000018.038|sip |3|03|SipStartFailOver 0
000018.064|sip |3|03|SipSetMyStatus 'Online' 0 0 mode 1
000018.064|sip |3|03|SipSetMyStatus 'Online' discarded. No user has presence services available
000018.096|copy |*|03|Server '172.17.10.209' said '0004f2c05aad-directory.xml' is not present
000018.102|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000018.130|copy |*|03|Server '172.17.10.209' said '000000000000-directory.xml' is not present
0327122736|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0327122737|copy |*|03|Server '172.17.10.209' said '0004f2c05aad.cfg' is not present
0327122737|copy |*|03|Server '172.17.10.209' said '000000000000.cfg' is not present
0327122737|cfg |4|03|Prov|Download of master configuration file failed
0327122737|cfg |4|03|Prov|Trying to boot from existing configuration
0327122737|cfg |*|03|Prov|Finished updating configuration
0327122737|sip |3|03|SipProvisionResync
0327122737|copy |*|03|Server '172.17.10.209' said '0004f2c05aad-app.log' is not present
0327122737|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
0327180100|copy |*|03|Server '172.17.10.209' said '0004f2c05aad-boot.log' is not present
0327180100|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
0327180100|copy |*|03|Server '172.17.10.209' said '0004f2c05aad-app.log' is not present
0327180100|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
0327180104|sip |1|03|MsgSipTcpSocketStatus socket 17 status 0
0327180104|sip |2|03|CTcpSocket::OnSocketStatus socket 17(0x94d27700) bStatus 0
0327180104|sip |3|03|CTcpSocket::~CTcpSocket socket 17 entry for 0x94d27700
0327180104|sip |3|03|CTrans::TCPFail workingServer 1 -> 2 0x94d26ae0
0327180104|sip |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x94d26ae0)
0327180104|sip |2|03|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x94d26ae0)
0327180104|sip |2|03|CTrans::AbandonSockets server 2 entry 0x94d26ae0
0327180104|sip |1|03|Dialog 'idc8a2a101' State 'Trying'->'Confirmed'
0327180104|sip |4|03|Registration failed User: 10070, Error Code:480 Temporarily not available
0327180104|sip |3|03|CUser::OnRegistered Entry for call 0x94d81140 with expires 0 ticks Transport 'TLS' inval Method 2 RROFO 0
0327180104|sip |3|03|CUser::NewWorkingServer user 0 oldServer 0 newServer 0 expires 0
0327180104|sip |3|03|SipOnEvNewWorkingServer User 0, old 0, new 0, expire 0
0327180104|sip |3|03|SipOnEvRegistrarUpdate User 0, index 0, state 0, expire 0, working 1
0327180104|sip |1|03|Dialog 'idc8a2a101' State 'Confirmed'->'Terminated'
0327180104|sip |2|03|CStkDialog::CStkDialog SetAddressLocal Config '10070' <10070@172.17.10.209:0>
0327180104|sip |2|03|CStkDialog::CStkDialog AddressLocal set to Config
0327180104|sip |3|03|CStkDialog::SetAddressLocal localTag set to ''
0327180104|sip |3|03|CStkDialog::SetAddressLocal new address added of 1
0327180104|sip |2|03|CStkDialog::CStkDialog TAG '5E5BD26C-E052B4C5' generated
0327180104|sip |2|03|CStkDialog::CStkDialog local addr '10070' <10070@172.17.10.209:0> Tag '5E5BD26C-E052B4C5'
0327180104|sip |2|03|CStkDialog::CStkDialog exit 0x94d93834 local list size 1
0327180104|sip |2|03|CStkDialogList::CreateDialogObject localTarg usr '10070'
0327180104|sip |3|03|Reg UAC Response: code 480 consecutive Attempts 1 baseTimeOut 60 maxTimeOut 60 exponTimeOut 120 randomTimeOut 41
0327180104|sip |3|03|Reg UAC Response: code 480 new m_nExpire 82 m_nOverlap 0 Trans 0x94d26ae0
0327180104|sip |3|03|CTcpSocket::~CTcpSocket socket 17(0x94d27700) close
0327180104|sip |3|03|SipStartFailOver 0
0327180109|sip |1|03|Client State finished REGISTER (0x94d93540)
0327180111|copy |*|03|Server '172.17.10.209' said 'languages/Website_dictionary_language_en-us.xml' is not present
0327180111|cfg |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
0327180111|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
0327180111|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in cache
0327180111|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in phone flash
0327180114|copy |*|03|Server '172.17.10.209' said 'languages/Website_dictionary_language_en-us.xml' is not present
0327180114|cfg |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
0327180114|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
0327180114|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in cache
0327180114|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in phone flash
0327180144|sip |3|03|NoCall::TimeOut500ms 'Registering' m_nExpire == 0 RegisterCall -> Schedule Register listSize 0 lTimeout 0
0327180144|sip |1|03|Shedule 'Register' busyFlag 0 num events waiting 0
0327180144|sip |2|03|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x94d25980)
0327180144|sip |3|03|RegClient:RegClient expire 66 overlap 0
0327180144|sip |1|03|CreateFailOverProxyList : Reg to Domain '172.17.10.209' nPort 0
0327180144|sip |1|03|CreateFailOverProxyList : Domain is in user part
0327180144|sip |1|03|CreateFailOverProxyList : For REGISTER Request nPort 0
0327180144|sip |1|03|doDnsListLookup(tls): doDnsSrvLookupForARecordList for '172.17.10.209' port 0 returned 1 results
0327180144|sip |1|03|doDnsListLookup(tls): result 0 host '' IP '172.17.10.209' port 0 isInBound 0
0327180144|sip |1|03|CreateFailOverProxyList : 'TLS' for '172.17.10.209' port 0 IP 0 is '172.17.10.209' on tls port 0
0327180144|sip |2|03|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
0327180144|sip |2|03|CreateFailOverProxyList : IP 1 is '172.17.10.209' on tls port 0
0327180144|sip |1|03|CTcp::Send(TLS) entry for address 172.17.10.209 port 5061 can Connect 1 canFailOver 0
0327180144|sip |2|03|CTcpSocket::CTcpSocket entry Inbound 0 Timeout 120 this 0x94d27100
0327180144|sip |2|03|Open socket 24(0x94d27100)
0327180144|sip |1|03|SetRemoteAddress set SND BUF to 32000 OK
0327180144|sip |1|03|SetRemoteAddress set SEND TIMEOUT to 100ms not OK
0327180144|sip |1|03|SetRemoteAddress OK on try 1 nPort 58697 0x94d27100
0327180144|sip |1|03|Task name tTCPCnt24
0327180144|sip |1|03|CTcp::Send(TLS) exit for address 172.17.10.209 port 5061 can Connect 1 status 1 canFailOver 0 FoundSocket 0
0327180144|sip |2|03|adjustRetransWhenTimerCreated UA Client Non-INVITE REGISTER state 'callingTrying' timeout=65 (0x94d25980)
0327180149|sip |1|03|MsgSipTcpSocketStatus socket 24 status 0
0327180149|sip |2|03|CTcpSocket::OnSocketStatus socket 24(0x94d27100) bStatus 0
0327180149|sip |3|03|CTcpSocket::~CTcpSocket socket 24 entry for 0x94d27100
0327180149|sip |3|03|CTrans::TCPFail workingServer 1 -> 2 0x94d25980
0327180149|sip |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x94d25980)
0327180149|sip |2|03|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x94d25980)
0327180149|sip |2|03|CTrans::AbandonSockets server 2 entry 0x94d25980
0327180149|sip |1|03|Dialog 'idaf3fcd47' State 'Trying'->'Confirmed'
0327180149|sip |3|03|CUser::OnRegistered Entry for call 0x94d81140 with expires 0 ticks Transport 'TLS' inval Method 2 RROFO 0
0327180149|sip |3|03|CUser::NewWorkingServer user 0 oldServer 0 newServer 0 expires 0
0327180149|sip |3|03|SipOnEvNewWorkingServer User 0, old 0, new 0, expire 0
0327180149|sip |3|03|SipOnEvRegistrarUpdate User 0, index 0, state 0, expire 0, working 1
0327180149|sip |1|03|Dialog 'idaf3fcd47' State 'Confirmed'->'Terminated'
0327180149|sip |2|03|CStkDialog::CStkDialog SetAddressLocal Config '10070' <10070@172.17.10.209:0>
0327180149|sip |2|03|CStkDialog::CStkDialog AddressLocal set to Config
0327180149|sip |3|03|CStkDialog::SetAddressLocal localTag set to ''
0327180149|sip |3|03|CStkDialog::SetAddressLocal new address added of 1
0327180149|sip |2|03|CStkDialog::CStkDialog TAG '3743AD1A-39267EB' generated
0327180149|sip |2|03|CStkDialog::CStkDialog local addr '10070' <10070@172.17.10.209:0> Tag '3743AD1A-39267EB'
0327180149|sip |2|03|CStkDialog::CStkDialog exit 0x94d93540 local list size 1
0327180149|sip |2|03|CStkDialogList::CreateDialogObject localTarg usr '10070'
0327180149|sip |3|03|Reg UAC Response: code 480 consecutive Attempts 2 baseTimeOut 60 maxTimeOut 60 exponTimeOut 240 randomTimeOut 35
0327180149|sip |3|03|Reg UAC Response: code 480 new m_nExpire 70 m_nOverlap 0 Trans 0x94d25980
0327180149|sip |3|03|CTcpSocket::~CTcpSocket socket 24(0x94d27100) close
0327180149|sip |3|03|SipStartFailOver 0
0327180224|sip |3|03|NoCall::TimeOut500ms 'Registering' m_nExpire == 0 RegisterCall -> Schedule Register listSize 0 lTimeout 0
0327180224|sip |1|03|Shedule 'Register' busyFlag 0 num events waiting 0
0327180224|sip |2|03|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x94d25980)
0327180224|sip |3|03|RegClient:RegClient expire 66 overlap 0
0327180224|sip |1|03|CreateFailOverProxyList : Reg to Domain '172.17.10.209' nPort 0
0327180224|sip |1|03|CreateFailOverProxyList : Domain is in user part
0327180224|sip |1|03|CreateFailOverProxyList : For REGISTER Request nPort 0
0327180224|sip |1|03|doDnsListLookup(tls): doDnsSrvLookupForARecordList for '172.17.10.209' port 0 returned 1 results
0327180224|sip |1|03|doDnsListLookup(tls): result 0 host '' IP '172.17.10.209' port 0 isInBound 0
0327180224|sip |1|03|CreateFailOverProxyList : 'TLS' for '172.17.10.209' port 0 IP 0 is '172.17.10.209' on tls port 0
0327180224|sip |2|03|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
0327180224|sip |2|03|CreateFailOverProxyList : IP 1 is '172.17.10.209' on tls port 0
0327180224|sip |1|03|CTcp::Send(TLS) entry for address 172.17.10.209 port 5061 can Connect 1 canFailOver 0
0327180224|sip |2|03|CTcpSocket::CTcpSocket entry Inbound 0 Timeout 120 this 0x94d27100
0327180224|sip |2|03|Open socket 24(0x94d27100)
0327180224|sip |1|03|SetRemoteAddress set SND BUF to 32000 OK
0327180224|sip |1|03|SetRemoteAddress set SEND TIMEOUT to 100ms not OK
0327180224|sip |1|03|SetRemoteAddress OK on try 1 nPort 53609 0x94d27100
0327180224|sip |1|03|Task name tTCPCnt24
0327180224|sip |1|03|CTcp::Send(TLS) exit for address 172.17.10.209 port 5061 can Connect 1 status 1 canFailOver 0 FoundSocket 0
0327180224|sip |2|03|adjustRetransWhenTimerCreated UA Client Non-INVITE REGISTER state 'callingTrying' timeout=65 (0x94d25980)
0327180228|sip |1|03|MsgSipTcpSocketStatus socket 24 status 0
0327180228|sip |2|03|CTcpSocket::OnSocketStatus socket 24(0x94d27100) bStatus 0
0327180228|sip |3|03|CTcpSocket::~CTcpSocket socket 24 entry for 0x94d27100
0327180228|sip |3|03|CTrans::TCPFail workingServer 1 -> 2 0x94d25980
0327180228|sip |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x94d25980)
0327180228|sip |2|03|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x94d25980)
0327180228|sip |2|03|CTrans::AbandonSockets server 2 entry 0x94d25980
0327180228|sip |1|03|Dialog 'idf93c16dd' State 'Trying'->'Confirmed'
0327180228|sip |3|03|CUser::OnRegistered Entry for call 0x94d81140 with expires 0 ticks Transport 'TLS' inval Method 2 RROFO 0
0327180228|sip |3|03|CUser::NewWorkingServer user 0 oldServer 0 newServer 0 expires 0
0327180228|sip |3|03|SipOnEvNewWorkingServer User 0, old 0, new 0, expire 0
0327180228|sip |3|03|SipOnEvRegistrarUpdate User 0, index 0, state 0, expire 0, working 1
0327180228|sip |1|03|Dialog 'idf93c16dd' State 'Confirmed'->'Terminated'
0327180228|sip |2|03|CStkDialog::CStkDialog SetAddressLocal Config '10070' <10070@172.17.10.209:0>
0327180228|sip |2|03|CStkDialog::CStkDialog AddressLocal set to Config
0327180228|sip |3|03|CStkDialog::SetAddressLocal localTag set to ''
0327180228|sip |3|03|CStkDialog::SetAddressLocal new address added of 1
0327180228|sip |2|03|CStkDialog::CStkDialog TAG 'F79C93D8-D3E1961' generated
0327180228|sip |2|03|CStkDialog::CStkDialog local addr '10070' <10070@172.17.10.209:0> Tag 'F79C93D8-D3E1961'
0327180228|sip |2|03|CStkDialog::CStkDialog exit 0x94d93834 local list size 1
0327180228|sip |2|03|CStkDialogList::CreateDialogObject localTarg usr '10070'
0327180228|sip |3|03|Reg UAC Response: code 480 consecutive Attempts 3 baseTimeOut 60 maxTimeOut 60 exponTimeOut 480 randomTimeOut 45
0327180228|sip |3|03|Reg UAC Response: code 480 new m_nExpire 90 m_nOverlap 0 Trans 0x94d25980
0327180228|sip |3|03|CTcpSocket::~CTcpSocket socket 24(0x94d27100) close
0327180228|sip |3|03|SipStartFailOver 0
0327180313|sip |3|03|NoCall::TimeOut500ms 'Registering' m_nExpire == 0 RegisterCall -> Schedule Register listSize 0 lTimeout 0
0327180313|sip |1|03|Shedule 'Register' busyFlag 0 num events waiting 0
0327180313|sip |2|03|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x94d25980)
0327180313|sip |3|03|RegClient:RegClient expire 66 overlap 0
0327180313|sip |1|03|CreateFailOverProxyList : Reg to Domain '172.17.10.209' nPort 0
0327180313|sip |1|03|CreateFailOverProxyList : Domain is in user part
0327180313|sip |1|03|CreateFailOverProxyList : For REGISTER Request nPort 0
0327180313|sip |1|03|doDnsListLookup(tls): doDnsSrvLookupForARecordList for '172.17.10.209' port 0 returned 1 results
0327180313|sip |1|03|doDnsListLookup(tls): result 0 host '' IP '172.17.10.209' port 0 isInBound 0
0327180313|sip |1|03|CreateFailOverProxyList : 'TLS' for '172.17.10.209' port 0 IP 0 is '172.17.10.209' on tls port 0
0327180313|sip |2|03|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
0327180313|sip |2|03|CreateFailOverProxyList : IP 1 is '172.17.10.209' on tls port 0
0327180313|sip |1|03|CTcp::Send(TLS) entry for address 172.17.10.209 port 5061 can Connect 1 canFailOver 0
0327180313|sip |2|03|CTcpSocket::CTcpSocket entry Inbound 0 Timeout 120 this 0x94d27100
0327180313|sip |2|03|Open socket 24(0x94d27100)
0327180313|sip |1|03|SetRemoteAddress set SND BUF to 32000 OK
0327180313|sip |1|03|SetRemoteAddress set SEND TIMEOUT to 100ms not OK
0327180313|sip |1|03|SetRemoteAddress OK on try 1 nPort 49997 0x94d27100
0327180313|sip |1|03|Task name tTCPCnt24
0327180313|sip |1|03|CTcp::Send(TLS) exit for address 172.17.10.209 port 5061 can Connect 1 status 1 canFailOver 0 FoundSocket 0
0327180313|sip |2|03|adjustRetransWhenTimerCreated UA Client Non-INVITE REGISTER state 'callingTrying' timeout=65 (0x94d25980)
0327180318|sip |1|03|MsgSipTcpSocketStatus socket 24 status 0
0327180318|sip |2|03|CTcpSocket::OnSocketStatus socket 24(0x94d27100) bStatus 0
0327180318|sip |3|03|CTcpSocket::~CTcpSocket socket 24 entry for 0x94d27100
0327180318|sip |3|03|CTrans::TCPFail workingServer 1 -> 2 0x94d25980
0327180318|sip |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x94d25980)
0327180318|sip |2|03|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x94d25980)
0327180318|sip |2|03|CTrans::AbandonSockets server 2 entry 0x94d25980
0327180318|sip |1|03|Dialog 'id73cbf743' State 'Trying'->'Confirmed'
0327180318|sip |3|03|CUser::OnRegistered Entry for call 0x94d81140 with expires 0 ticks Transport 'TLS' inval Method 2 RROFO 0
0327180318|sip |3|03|CUser::NewWorkingServer user 0 oldServer 0 newServer 0 expires 0
0327180318|sip |3|03|SipOnEvNewWorkingServer User 0, old 0, new 0, expire 0
0327180318|sip |3|03|SipOnEvRegistrarUpdate User 0, index 0, state 0, expire 0, working 1
0327180318|sip |1|03|Dialog 'id73cbf743' State 'Confirmed'->'Terminated'
0327180318|sip |2|03|CStkDialog::CStkDialog SetAddressLocal Config '10070' <10070@172.17.10.209:0>
0327180318|sip |2|03|CStkDialog::CStkDialog AddressLocal set to Config
0327180318|sip |3|03|CStkDialog::SetAddressLocal localTag set to ''
0327180318|sip |3|03|CStkDialog::SetAddressLocal new address added of 1
0327180318|sip |2|03|CStkDialog::CStkDialog TAG '3942FA26-1F187AA7' generated
0327180318|sip |2|03|CStkDialog::CStkDialog local addr '10070' <10070@172.17.10.209:0> Tag '3942FA26-1F187AA7'
0327180318|sip |2|03|CStkDialog::CStkDialog exit 0x94d93540 local list size 1
0327180318|sip |2|03|CStkDialogList::CreateDialogObject localTarg usr '10070'
0327180318|sip |3|03|Reg UAC Response: code 480 consecutive Attempts 4 baseTimeOut 60 maxTimeOut 60 exponTimeOut 960 randomTimeOut 51
0327180318|sip |3|03|Reg UAC Response: code 480 new m_nExpire 102 m_nOverlap 0 Trans 0x94d25980
0327180318|sip |3|03|CTcpSocket::~CTcpSocket socket 24(0x94d27100) close
0327180318|sip |3|03|SipStartFailOver 0
0327180318|copy |*|03|Server '172.17.10.209' said '0004f2c05aad-app.log' is not present
0327180318|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

SteffenBaierUK · ‎03-27-2017

Hello Rsha,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version	Call Server
4.0.X	SIP Only
4.1.X	LYNC Only

Firstly you are using the wrong software for the SIP server you are using.

In addition:

Apr 17, 2013 Question: How can I setup a TLS connection for SIP signaling and / or troubleshoot this?

Resolution: Please check => here <=

Please action the above and then get back of you still have an issue.

The unit itself was sold via SCANSOURCE COMMUNICATIONS back in 30/04/2015 so the warranty is expired. If the FAQ's and the community search may not help you you may want to open a PPI / Pay Per Incident ticket via this reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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