• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-12-2011 08:51 PM

HP Recommended

We have 5 Polycom Soundpoint 6000s (in addition to 50+ 550 desk phones).  2 of the 6000's work fine, booting from our Trixbox server with no issue.  3 of the 6000's however fail trying to get boot parameters via dhcp.  I have reset to factory defaults, verified the phone settings to match the working phones and verified the dhcp.conf file on the server has the same format for all phones. I have used the same cables from the working phones and still have the same behavior. I am out of things to check. Any advice would be appreciated.

 

Thanks!

 

Brandon

1 REPLY 1

‎07-13-2011 02:48 AM

HP Recommended

Hello Teksupport,

 

welcome to the Polycom Community.

 

Please reboot the units in Question and press setup when the countdown appears.

Use 456 as the Password

Go to the DHCP Menu

Check that the Boot Server is set to Custom+Opt.66

 

Above will allow your DHCP Server to provide the Phone with the URL for your provisioning Server.

 

Compare this setting with your working Phones and ensure that the DHCP Scope for the Phones in Question is using the same settings as the working Units

 

I would recommend a Wireshark Trace as shown => here <=

 

Get your IT Team to set up a spanned/mirrored Port or use a Hub and capture the whole boot up process and get the IT Team to analyze the Trace in order to see if the Polycom Device is sending the DHCP request and is being assigned the options from your DHCP Server.

 

If above shows that the Phone is provisioned with the correct Information you may want to contact your Polycom Reseller as they can open a Service Ticket with Polycom Support

 

Best Regards

 

Steffen Baier

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.