I have two SoundStation IP 6000 phones that are down. They are both exhibiting the same symption - when plugged into their POE port, the 3 red LEDs come on solid, but the display is blank and the phone will not boot.
The first one was left unplugged for several days and when it was plugged back in it would not boot. Thinking that something may have happened to the first one we purchased a replacement and this second phone exhibits the exact same symptoms right out of the box.
We have tried a variety of (known good) ports and cables and even devices including a CISCO Catalyst EXP 500, CISCO 3750 and CISCO 3850 switches to connect/power the device from. We have two other phones of this model that are working properly at the moment.
Please advise on how to troubleshoot or port requirements and compatibility.
welcome to the Polycom Community.
It is always useful that you provide some background history on the device that you are trying to utilize.
So both units are well out of warranty.
We do not know where you got them from so we do not know there history. The original statement "right out of the box" made me assume this is a brand new unit.
There is no way to recover these and I assume you need to open an Out of Warranty RMA for these units that are either nearly 9 or over 6 years old.
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