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Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

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DGJ
Occasional Visitor

Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

I have two SoundStation IP 6000 phones that are down.  They are both exhibiting the same symption - when plugged into their POE port, the 3 red LEDs come on solid, but the display is blank and the phone will not boot.

The first one was left unplugged for several days and when it was plugged back in it would not boot.  Thinking that something may have happened to the first one we purchased a replacement and this second phone exhibits the exact same symptoms right out of the box. 

 We have tried a variety of (known good) ports and cables and even devices including a CISCO Catalyst EXP 500, CISCO 3750 and CISCO 3850 switches to connect/power the device from.  We have two other phones of this model that are working properly at the moment.

Please advise on how to troubleshoot or port requirements and compatibility.

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

Hello

Can you post the MAC addresses of both units?

Replied via a mobile device
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
DGJ
Occasional Visitor

Re: Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

MAC Addresses:

Original Phone 0004F2E400B1

 

Replacement Phone: 0004F2E44808

Message 3 of 4
Polycom Employee & Community Manager

Re: Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

Hello DGJ,

welcome to the Polycom Community.

It is always useful that you provide some background history on the device that you are trying to utilize.

 

  • 0004F2E400B1 was originally sold 06/06/2008
  • 0004F2E44808 was sold back in 14/05/2010

So both units are well out of warranty.

 

We do not know where you got them from so we do not know there history. The original statement "right out of the box" made me assume this is a brand new unit.

 

There is no way to recover these and I assume you need to open an Out of Warranty RMA for these units that are either nearly 9 or over 6 years old.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4