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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-03-2015 04:39 AM

HP Recommended

Hello

 

I have a problem with LLDP on Extreme X440 switches, the bug prevents the Polycom getting proper VLAN information. I understand there was asimilair bug in HP 2610 switches, has anyone experienced the same issue ?

 

The phone works fine in our HP switces, the phone also works if you untagg the port in the voice vlan on the extreme.

 

Amy info appreciated!

 

Many Thanks

1 REPLY 1

‎03-03-2015 06:33 AM

HP Recommended

Hello dcl5js,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

I actually already have a case with Extreme on this as in my scenario the Switch does only respond with the VLAN information after we have send our 5 LLDP messages.

 

I suggest you ensure the SSIP6000 is on the latest software and then raise a ticket with Extreme support.

 

My reference for the case with Extreme support is 01044532


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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